Rinnai i-Series Plus gas boilers Recall

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Published by Reclia Safety Desk | August 02, 2026

📌 Recall Notice

Product: Rinnai i-Series Plus gas boilers

Brand: Rinnai

Hazards: Chemical Risk

What to do: Stop using this product. Follow the recall instructions for refund or replacement.

Official US CPSC Recall Notice
Recall #10293 |
View original notice →

Recall Summary

Product Rinnai i-Series Plus gas boilers
Brand Rinnai
Category Automotive
Recall Number 10293
Hazard Chemical Risk
Units Affected Not specified
Recall Date June 05, 2025
Remedy Contact manufacturer
Country 🇺🇸 United States

Recall Summary

This recall involves Rinnai-brand i-Series Plus residential wall-mounted gas boilers. The recall notice was published on June 5, 2025, by Rinnai America Corporation in cooperation with the U.S. Consumer Product Safety Commission (CPSC). The notice states that the boiler door can fail to seal properly due to incorrect screws, allowing carbon monoxide (CO) gases to escape, which poses a carbon monoxide poisoning hazard. No injuries have been reported. Approximately 2,030 units were sold in the United States, and an additional 249 units were sold in Canada.

Affected Products

The recalled products are Rinnai i-Series Plus residential wall-mounted gas boilers with the following model numbers:

– IP175S
– IP199S
– IP175199C
– IP199199C

The boilers are rectangular and metal. The name “Rinnai” is printed in black near the top, and there is a temperature display/keypad near the bottom of the front of the boiler. The top white label on the side of the boiler states “MADE IN JAPAN” and includes the model numbers followed by a reference code in parenthesis, “TYPE OF GAS NATURAL GAS,” and “SERIAL NO.” followed by letters and numbers.

The boilers were sold by independent heating and plumbing contractors and wholesale distributors nationwide, and online at Amazon.com, Homedepot.com, and Lowes.com from September 2024 through February 2025 for between $3,900 and $5,000.

Hazard Information

The hazard identified in the recall notice is that the boiler door can fail to seal properly due to incorrect screws. This can allow carbon monoxide (CO) gases to escape from the boiler, posing a carbon monoxide poisoning hazard. The notice states that no injuries have been reported.

Consumer Action Required

Consumers should immediately stop using the recalled boilers. They should contact Rinnai to arrange to have a certified technician install the repair at no cost to the consumer.

Consumers who must continue using the boiler while awaiting repair should have working carbon monoxide alarms on each level of their homes and outside sleeping areas.

Official Remedy

The official remedy is a repair. Consumers should contact Rinnai to arrange for a certified technician to install the repair. The repair will be provided at no cost to the consumer.

Contact Information

Consumers can contact Rinnai America Corporation toll-free at 800-621-9419 from 8 a.m. to 8 p.m. ET Monday through Friday. They can also email recall@rinnai.us, or visit the recall pages online at https://www.rinnai.us/support/recalls or at https://www.rinnai.us and click on “Recall” at the bottom of the page for more information.

Additional recall information for Canada is available at the Health Canada recall notice link: https://recalls-rappels.canada.ca/en/alert-recall/rinnai-series-plus-boilers-recalled-due-poisoning-hazard.

No other information is specified in the recall notice.

Recall Timeline

  • **June 05, 2025** – Recall announced by CPSC (Source)
  • **Current** – Consumers advised to stop using product
  • **Ongoing** – Refund or replacement available

Frequently Asked Questions

Q: How do I identify the recalled Rinnai i-Series Plus gas boilers?

A: Check the model and serial number on your product against the official recall notice (#10293).

Q: What should I do if I own the recalled Rinnai i-Series Plus gas boilers?

A: The recall notice advises consumers to stop using the product and follow the recall instructions.

Q: How do I get a refund or replacement for the recalled Rinnai i-Series Plus gas boilers?

A: Contact the manufacturer using the information in the recall notice.

Related Recalls (Click to expand)

Disclaimer: Information on this page is summarized from official recall notices.
Reclia is a recall information database and does not conduct product testing, safety certification,
or independent investigations.

Consumers should refer to the original recall notice
for complete details and official instructions.




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