Matrix-brand Training Cycles Recall

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Published by Reclia Safety Desk | July 16, 2026

📌 Recall Notice

Product: Matrix-brand Training Cycles

Brand: Matrix-brand

Hazards: Fall Hazard

What to do: Stop using this product. Follow the recall instructions for refund or replacement.

Official US CPSC Recall Notice
Recall #10138 |
View original notice →

Recall Summary

Product Matrix-brand Training Cycles
Brand Matrix-brand
Category Consumer Goods
Recall Number 10138
Hazard Fall Hazard
Units Affected Not specified
Recall Date January 30, 2025
Remedy Contact manufacturer
Country 🇺🇸 United States

Recall Information Record – Reclia Database

Recall Summary
Johnson Health Tech North America Inc. (JHTNA), of Cottage Grove, Wisconsin, is recalling certain Matrix-brand Training Cycles. The recall was published on January 30, 2025, and is identified by CPSC Recall Number 25109. The recall involves approximately 12,885 units in the United States and about 140 units sold in Canada. The products were sold primarily to commercial fitness facilities, both directly by JHTNA and through third-party distributors, from January 2021 through October 2024. The retail price range was between $2,530 and $7,305. The cycles were manufactured in Taiwan.

Affected Products
The recall includes Matrix-brand Training Cycles models CXP-03, CXC-02, CXM-03, CXV, and CXM-02. The recalled products feature adjustable saddles and handlebars, an aluminum rear flywheel, a magnetic resistance system, matte black steel frames, forged steel cranks, dual-sided SPD pedals, four leveling feet, and two transport wheels. The word “Matrix” is printed on the side of the cycle. The model and serial numbers are located on a label on the lower rear area of the cycle frame. Recalled cycles have a serial number that contains one of the following serial prefixes: FC32, ZFC32B, FC33, FC36, FC29D, or FC27. Example serial numbers for each model are as follows:
– Model CXC-02 (Serial Prefix FC32): FC32210900001
– Model CXC-02 (Serial Prefix ZFC32): ZFC32B240600001
– Model CXM-02 (Serial Prefix FC33): FC33210800001
– Model CXM-03 (Serial Prefix FC36): FC36240300001
– Model CXP-03 (Serial Prefix FC29): FC29D240600001
– Model CXV (Serial Prefix FC27): FC27210700001

Hazard Information
The training cycles’ adjustable seat can unexpectedly lower while in use, posing a fall hazard to the rider. The firm has received 63 reports of seats unexpectedly lowering, including two reports that users fell off the cycle when the seat lowered. No injuries have been reported.

Consumer Action Required
Consumers should immediately stop using the recalled cycles and contact Johnson Health Tech North America Inc. to schedule a service technician to install a free repair kit. The firm is contacting all known purchasers directly.

Official Remedy
The official remedy is a repair. Consumers will receive a free repair kit installed by a service technician.

Contact Information
Consumers may contact Johnson Health Tech North America Inc. (JHTNA) toll-free at 866-218-3674 from 8 a.m. to 5 p.m. CT, Monday through Friday. Consumers may also email the firm at cxrecall@matrixfitness.com or visit the recall website at https://www.matrixfitness.com/us/eng/recalls. Alternatively, consumers can go to www.matrixfitness.com and click on “Recalls” for more information.

Recall Timeline

  • **January 30, 2025** – Recall announced by CPSC (Source)
  • **Current** – Consumers advised to stop using product
  • **Ongoing** – Refund or replacement available

Frequently Asked Questions

Q: How do I identify the recalled Matrix-brand Training Cycles?

A: Check the model and serial number on your product against the official recall notice (#10138).

Q: What should I do if I own the recalled Matrix-brand Training Cycles?

A: The recall notice advises consumers to stop using the product and follow the recall instructions.

Q: How do I get a refund or replacement for the recalled Matrix-brand Training Cycles?

A: Contact the manufacturer using the information in the recall notice.

Related Recalls (Click to expand)

Disclaimer: Information on this page is summarized from official recall notices.
Reclia is a recall information database and does not conduct product testing, safety certification,
or independent investigations.

Consumers should refer to the original recall notice
for complete details and official instructions.




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