Thornhill Dark Brown and Natural Baby Cribs Recall

Published by Reclia Safety Desk | July 20, 2026

Recall Information Record: Reclia Database Entry

Recall Summary
On December 15, 2022, Crate and Barrel issued a recall for Thornhill Dark Brown and Natural Baby Cribs. The recall was initiated due to a hazard involving the mattress support pins. The recall number assigned by the CPSC is 23717. The firm, Euromarket Designs, Inc. d.b.a. Crate and Barrel, of Northbrook, Illinois, reported six incidents of the mattress support pins not fitting correctly or falling out of the crib. No injuries have been reported. The recall affects approximately 280 units in the United States and about 5 units sold in Canada.

Affected Products
The recalled products are Thornhill Dark Brown and Natural Baby Cribs. The cribs have a dark brown wash finish and gold-capped feet. The model number for the recalled cribs is 304-903, which is located on the mattress support board. The cribs were sold exclusively online at www.crateandbarrel.com from September 2021 through October 2022 for approximately $1,000. The cribs were manufactured in Vietnam. The product UPCs are not specified in the recall notice.

Hazard Information
The hazard associated with this recall is that the mattress support pins can become loose or not fit properly, causing the mattress to fall. This poses a fall hazard to the child using the crib. The firm has received six reports of incidents involving the mattress support pins not fitting correctly or falling out of the crib. No injuries have been reported as of the recall date. The recall notice does not specify any other hazards or incidents.

Consumer Action Required
Consumers should immediately stop using the recalled cribs. Consumers must contact Crate and Barrel to arrange for a full refund or a free replacement. Crate and Barrel is contacting all purchasers directly. The recall notice does not specify any additional steps for consumers beyond contacting the firm and ceasing use of the product.

Official Remedy
The official remedy options for this recall are a full refund or a free replacement. The recall notice states that consumers should contact Crate and Barrel to receive either a full refund or a free replacement. The notice does not specify whether the refund includes shipping costs or any other fees. The remedy is provided by the importer, Euromarket Designs, Inc. d.b.a. Crate and Barrel.

Contact Information
Consumers can contact Crate and Barrel by phone at 800-967-6696. The phone line is available from 8 a.m. to 7 p.m. CT Monday through Friday, and from 8 a.m. to 6 p.m. CT Saturday and Sunday. Consumers may also text Crate and Barrel at 312-779-1979. Additional information is available online at www.crateandbarrel.com/customer-service/product-recalls, or by visiting www.crateandbarrel.com and clicking on “Recalls” located at the bottom of the page. The recall notice does not specify an email address or a mailing address for correspondence.

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