Santa Cruz Bicycles 2022 Heckler 9 Electric Bicycles Recall

Published by Reclia Safety Desk | July 20, 2026

Recall Information Record
Database Entry ID: 9303
Recall Number: 22132
Date Published: 2022-05-05

1. Recall Summary
Santa Cruz Bicycles LLC, of Santa Cruz, California, is recalling approximately 1,600 units of its 2022 Santa Cruz Heckler 9 model electric bicycles (e-bikes). The recall was initiated due to a malfunction in the latch mechanism that holds the battery in place. This recall was published on May 5, 2022. The firm has received 10 reports of batteries falling from the frame and two reports of the latch spring causing added wear on the battery housing. No injuries or fires have been reported.

2. Affected Products
The recall involves the 2022 Santa Cruz Heckler 9 model electric bicycles. These bicycles were sold in two color options: Gloss Avocado Green and Maritime Gray. The bicycles feature an interchangeable 720WH battery that sits inside a black case under the frame. The name “SANTA CRUZ” is printed on the sides of the downtube of the bicycle frame, and “Heckler” is printed on the top tube of the frame and on the inside of the left chainstay on the frame. The bicycles were sold online at santacruzbicycles.com and at bicycle shops and sporting goods stores nationwide from January 2022 through March 2022. The retail price range for these bicycles was between $8,200 and $13,300. The manufacturer is Santa Cruz Bicycles LLC, of Santa Cruz, California. The country of manufacture is the United States.

3. Hazard Information
The recall notice identifies two specific hazards associated with the recalled bicycles. First, the latch mechanism that holds the battery in place can malfunction. This malfunction can cause the battery to dislodge from the frame and fall to the ground, posing a fall hazard to the rider. Second, the latch spring can cause additional wear on the battery housing over time, posing a fire hazard. The firm has received 10 reports of batteries falling from the frame and two reports of the latch spring causing added wear on the battery housing. No injuries or fires have been reported.

4. Consumer Action Required
Consumers are instructed to immediately stop using the recalled bicycles. Consumers should contact their authorized Santa Cruz Bicycle dealer to arrange for a free repair. For consumers who purchased the bicycle online or who no longer reside near their dealer, they should contact the firm directly or visit the dealer locator at http://santacruzbicycles.com/dealers. Additionally, consumers should remove or secure the battery prior to transporting the bicycles. The firm is contacting all known purchasers directly to provide more details about the repair.

5. Official Remedy
The official remedy for this recall is a free repair. The repair consists of replacing the latch spring mechanism and installing a battery wear plate. Consumers must contact their authorized Santa Cruz Bicycle dealer to schedule this service. The remedy option is listed as “Repair.”

6. Contact Information
Consumers can contact Santa Cruz Bicycles for additional information. The firm can be reached toll-free at 833-944-8335 from 9 a.m. to 5 p.m. PT Monday through Friday. Consumers may also contact the firm by email at qualityassurance@santacruzbicycles.com. Additional information is available online at www.santacruzbicycles.com/support/recalls-heckler-9-battery-latch or by visiting www.santacruzbicycles.com and clicking on the “Product Recall” link.

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