Residential elevators Recall

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Published by Reclia Safety Desk | July 20, 2026

📌 Recall Notice

Product: Residential elevators

Brand: Custom Elevator, of Plumsteadville, Pennsylvania

Hazards: Strangulation Hazard, Entrapment Hazard

What to do: Stop using this product. Follow the recall instructions for refund or replacement.

Official US CPSC Recall Notice
Recall #9406 |
View original notice →

Recall Summary

Product Residential elevators
Brand Custom Elevator, of Plumsteadville, Pennsylvania
Category Toys Children
Recall Number 9406
Hazard Strangulation Hazard, Entrapment Hazard
Units Affected Not specified
Recall Date September 29, 2022
Remedy Contact manufacturer
Country 🇺🇸 United States

Recall Information Record – Reclia Database

1. Recall Summary
On September 29, 2022, Custom Elevator, of Plumsteadville, Pennsylvania, initiated a recall of select residential elevators. The recall was published under CPSC Recall Number 22235. The recall involves residential elevators with either hydraulic drives (HYD) or winding drum drives (WD). The Custom Elevator brand name is located on the controllers and hydraulic power unit. The elevators are used in consumers’ homes. The recall was prompted by a child entrapment hazard. One death has been reported in connection with this hazard.

2. Affected Products
The recalled products are Custom Elevator residential elevators. The elevators are identified by the Custom Elevator brand name, which is located on the controllers and hydraulic power unit. The elevators were sold to elevator contractors nationwide from 2003 through August 2022. The units were sold for between $10,000 and $25,000, excluding installation costs charged by third-party installation companies. Specific model numbers or serial numbers are not specified in the recall notice.

3. Hazard Information
The hazard involves young children becoming entrapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate. If there is a hazardous gap between these doors, a child can become trapped in that space. When the elevator is called to another floor, the child can be crushed or pinned, resulting in serious injuries or death. One incident has been reported: In July 2021, a 7-year-old child died in a vacation home in North Carolina after becoming entrapped in a residential elevator. No other injuries or incidents are specified in the recall notice.

4. Consumer Action Required
Consumers should keep young children away from the recalled residential elevators immediately. Consumers must contact Custom Elevator for instructions on how to measure for space guards to correct any hazardous gap. The recall notice does not specify that consumers should stop using the elevator entirely, but it directs consumers to keep young children away from the units and to contact the company for measurement instructions.

5. Official Remedy
The official remedy is a repair. Custom Elevator will provide space guards free of charge to correct any hazardous gap. Assistance with space guard installation will be provided upon request. No refund or replacement is specified in the recall notice. The remedy is limited to the provision and installation assistance of space guards.

6. Contact Information
Consumers may contact Custom Elevator toll-free at 888-443-2800 from 8 a.m. to 5 p.m. ET Monday through Friday. Consumers may also email the company at spaceguards@customelevatorinc.com. Additional information is available online at www.homeelevator-recall.com/customelevator or at www.customelevatorinc.com, where consumers should click on “Important Recall Notice” for more information and for those specific elevators subject to the recall.

Recall Timeline

  • **September 29, 2022** – Recall announced by CPSC (Source)
  • **Current** – Consumers advised to stop using product
  • **Ongoing** – Refund or replacement available

Frequently Asked Questions

Q: How do I identify the recalled Residential elevators?

A: Check the model and serial number on your product against the official recall notice (#9406).

Q: What should I do if I own the recalled Residential elevators?

A: The recall notice advises consumers to stop using the product and follow the recall instructions.

Q: How do I get a refund or replacement for the recalled Residential elevators?

A: Contact the manufacturer using the information in the recall notice.

Related Recalls (Click to expand)

Disclaimer: Information on this page is summarized from official recall notices.
Reclia is a recall information database and does not conduct product testing, safety certification,
or independent investigations.

Consumers should refer to the original recall notice
for complete details and official instructions.




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