Residential Elevators Recall

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Published by Reclia Safety Desk | July 20, 2026

📌 Recall Notice

Product: Residential Elevators

Brand: Residential Elevators, Inc., of Tallahassee, Fla.

Hazards: Strangulation Hazard, Entrapment Hazard

What to do: Stop using this product. Follow the recall instructions for refund or replacement.

Official US CPSC Recall Notice
Recall #9370 |
View original notice →

Recall Summary

Product Residential Elevators
Brand Residential Elevators, Inc., of Tallahassee, Fla.
Category Toys Children
Recall Number 9370
Hazard Strangulation Hazard, Entrapment Hazard
Units Affected Not specified
Recall Date August 11, 2022
Remedy Contact manufacturer
Country 🇺🇸 United States

Recall Information Record – Reclia Database

Recall Summary
This recall involves residential elevators manufactured by Residential Elevators, Inc., of Tallahassee, Florida. The recall was published on August 11, 2022, under Recall Number 22199. The elevators were sold directly to consumers and by authorized dealers nationwide from 1986 through July 2022. The products were priced between $20,000 and $35,000 including installation. Approximately 31,000 units are affected.

Affected Products
The recalled products are Residential Elevators, Inc. residential elevator models: Easy Rider, Horizon Lift, Luxury Lift, Luxury Lift Hydraulic, Luxury Lift Traction, and RE. The brand name “Residential Elevators” is printed on the light in the operating panel inside the elevator cab. These elevators are installed in consumers’ homes. The manufacturer is Residential Elevators, Inc., of Tallahassee, Florida. The country of manufacture is the United States.

Hazard Information
The hazard involves young children who can become entrapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate if there is a hazardous gap. If a child becomes trapped in this space and the elevator is called to another floor, the child can suffer serious injuries or death. Residential Elevators, Inc. is aware of one incident involving one of its residential elevators, installed by an independent installer, that resulted in a serious spinal injury to a child. No other incidents or injuries were specified in the recall notice.

Consumer Action Required
Consumers should keep unsupervised young children away from the recalled residential elevators. Consumers must contact Residential Elevators, Inc. for instructions on how to measure for space guards to correct any hazardous gap. The recall notice does not specify any other interim safety measures beyond keeping children away and contacting the company.

Official Remedy
The official remedy is a repair. Residential Elevators, Inc. will provide space guards free of charge to correct any hazardous gap. Assistance with space guard installation will be provided upon request. No refund or replacement options are specified in the recall notice.

Contact Information
Consumers may contact Residential Elevators, Inc. toll-free at 877-794-3032 from 8 a.m. to 5 p.m. ET Monday through Friday. Consumers may also email the company at doorgapsafety@residentialelevators.com. Additional information is available online at www.ResidentialElevators.com/recall or at www.ResidentialElevators.com by clicking on “Recall Information” at the home page. The recall was published by the U.S. Consumer Product Safety Commission (CPSC) under Recall Number 22199. The CPSC recall notice URL is https://www.cpsc.gov/Recalls/2022/Residential-Elevators-Recalls-Home-Elevators-Due-to-Child-Entrapment-Hazard-Risk-of-Serious-Injury-or-Death-to-Young-Children.

Recall Timeline

  • **August 11, 2022** – Recall announced by CPSC (Source)
  • **Current** – Consumers advised to stop using product
  • **Ongoing** – Refund or replacement available

Frequently Asked Questions

Q: How do I identify the recalled Residential Elevators?

A: Check the model and serial number on your product against the official recall notice (#9370).

Q: What should I do if I own the recalled Residential Elevators?

A: The recall notice advises consumers to stop using the product and follow the recall instructions.

Q: How do I get a refund or replacement for the recalled Residential Elevators?

A: Contact the manufacturer using the information in the recall notice.

Related Recalls (Click to expand)

Disclaimer: Information on this page is summarized from official recall notices.
Reclia is a recall information database and does not conduct product testing, safety certification,
or independent investigations.

Consumers should refer to the original recall notice
for complete details and official instructions.




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