NTI residential gas boilers Recall

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Published by Reclia Safety Desk | July 18, 2026

📌 Recall Notice

Product: NTI residential gas boilers

Brand: NTI Boilers Inc., of Canada

Hazards: Fire Hazard, Burn Hazard, Chemical Risk

What to do: Stop using this product. Follow the recall instructions for refund or replacement.

Official US CPSC Recall Notice
Recall #10306 |
View original notice →

Recall Summary

Product NTI residential gas boilers
Brand NTI Boilers Inc., of Canada
Category Automotive
Recall Number 10306
Hazard Fire Hazard, Burn Hazard, Chemical Risk
Units Affected Not specified
Recall Date June 05, 2025
Remedy Contact manufacturer
Country 🇺🇸 United States

Recall Summary

This recall involves NTI-brand TRX Series II residential wall-mounted gas boilers. The recall was published on June 5, 2025, by the U.S. Consumer Product Safety Commission (CPSC) under Recall Number 25326. The boilers are manufactured by NTI Boilers Inc., of Canada. Approximately 323 units are affected in the United States, with an additional 459 units sold in Canada. As of the date of the recall notice, no injuries have been reported.

Affected Products

The recalled products are NTI TRX Series II residential wall-mounted gas boilers. The specific model numbers included in the recall are TRX150, TRX199, and TRX199C. The boilers are gray in color and measure approximately 20 inches wide and 34 inches high. The serial number, model number, and product name are located on the rating plate on the left-hand side of the boiler.

The affected serial numbers and ranges are as follows:
– Model Name/Number TRX Series II / TRX150: Serial Number 3314306C8 (range 242830000177-250130000073)
– Model Name/Number TRX Series II / TRX199: Serial Number 3314307C8 (range 242740000006-250220000014)
– Model Name/Number TRX Series II / TRX199C: Serial Number 3314308C8 (range 242750000127-250410000051)

The boilers were sold by independent heating and plumbing contractors and wholesale distributors nationwide from September 2024 through February 2025 for a price between $3,400 and $4,100.

Hazard Information

The remedy information states that the boiler door can fail to seal properly due to incorrect burner door studs. This failure can allow flames and gases to escape, posing fire and carbon monoxide (CO) poisoning hazards that can result in death or serious injury. No other hazards are specified in the recall notice.

Consumer Action Required

Consumers should immediately stop using the recalled boilers. Consumers who must continue using the boiler while awaiting repair should have working smoke and carbon monoxide alarms in their homes. Consumers should contact NTI Boilers to arrange to have a certified technician install the repair at no cost to the consumer.

Official Remedy

The official remedy is a free repair. NTI Boilers will arrange for a certified technician to install the repair at no cost to the consumer. No other remedy options, such as a refund or replacement, are specified in the recall notice.

Contact Information

Consumers may contact NTI Boilers toll-free at 800-688-2575 from 7 a.m. to 8 p.m. ET Monday through Friday. Consumers may also email the company at recall@ntiboilers.com. Additional information is available online at http://www.ntiboilers.com/trx-safety-recall or at www.ntiboilers.com by clicking on “Urgent Recall” at the top of the page. A related recall notice from Health Canada is referenced at the URL provided in the source data.

Recall Timeline

  • **June 05, 2025** – Recall announced by CPSC (Source)
  • **Current** – Consumers advised to stop using product
  • **Ongoing** – Refund or replacement available

Frequently Asked Questions

Q: How do I identify the recalled NTI residential gas boilers?

A: Check the model and serial number on your product against the official recall notice (#10306).

Q: What should I do if I own the recalled NTI residential gas boilers?

A: The recall notice advises consumers to stop using the product and follow the recall instructions.

Q: How do I get a refund or replacement for the recalled NTI residential gas boilers?

A: Contact the manufacturer using the information in the recall notice.

Related Recalls (Click to expand)

Disclaimer: Information on this page is summarized from official recall notices.
Reclia is a recall information database and does not conduct product testing, safety certification,
or independent investigations.

Consumers should refer to the original recall notice
for complete details and official instructions.




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