LIVACTI Retractable Safety Gates Recall

Published by Reclia Safety Desk | July 30, 2026

Recall Summary
On July 24, 2025, the U.S. Consumer Product Safety Commission (CPSC) published a recall notice (Recall Number 25401) for LIVACTI Retractable Safety Gates. The recall involves model number LT-BG01-3. The gates were sold in white, gray, and black. They measure approximately 34 inches high with a retractable width of up to 140 inches and have an iron frame. The words “Retractable Safety Gate” and the model number are printed on a white label on the side post of the gate. The name “LIVACTI” appears on the product packaging. The recall was issued by the importer, Lichang E-Commerce, Inc., of Hacienda Heights, California, and by the distributors, Shenzhen Yiqiyuan Technology Co. Ltd. (dba Qeyan) and Shenzhen Yanyan Network Co. Ltd. (dba Yanyanny), both of China. The products were sold exclusively on Amazon from December 2024 through April 2025 for between $55 and $75. Approximately 1,400 units are affected. No injuries have been reported.

Affected Products
The recalled product is the LIVACTI Retractable Safety Gate, model number LT-BG01-3, available in white, gray, and black finishes. The gates feature a retractable mesh panel with an iron frame. A white label on the side post displays “Retractable Safety Gate” and the model number. The product was sold in the United States via Amazon by the sellers Qeyan and Yanyanny. Consumers may identify the gate by checking the side post label for the model number. No other models, colors, or versions are included in this recall. The CPSC recall notice does not specify a date range of manufacture, lot numbers, or UPC codes.

Hazard Information
The recalled gates violate the mandatory federal safety standard for expansion gates and expandable enclosures. Specifically, a child’s torso can fit through the opening between the gate and the floor. This gap creates a risk of serious injury or death due to entrapment. The CPSC recall notice states the hazard as, “The recalled gates violate the mandatory standard for expansion gates and expandable enclosures because a child’s torso can fit through the opening between the gate and the floor, posing a risk of serious injury or death due to entrapment.” No incidents or injuries have been reported as of the recall publication date.

Consumer Action Required
Consumers should stop using the recalled gates immediately. The CPSC recall notice instructs consumers to contact Qeyan and Yanyanny for instructions on how to receive a full refund. As part of the remedy process, consumers must destroy the gate by cutting through the mesh. After destruction, the consumer must take a photo showing the destroyed gate. The photo must be submitted to the email address support@livactihome.com. Consumers should not discard the gate without first following these steps, as proof of destruction is required for the refund. No alternative instructions for partial destruction or return of the product are provided in the recall notice.

Official Remedy
The official remedy is a full refund. After contacting Qeyan and Yanyanny, following the destruction instructions, and submitting the required photo, consumers will receive a refund. The CPSC recall notice does not specify the refund amount or method (e.g., credit card, check). The remedy is offered by the distributors Qeyan and Yanyanny, who are responsible for processing refunds. No repair, replacement, or store credit options are mentioned.

Contact Information
Consumers may contact Qeyan and Yanyanny toll-free at 833-980-0055, available from 9 a.m. to 5 p.m. Pacific Time, Monday through Friday. Email inquiries can be sent to support@livactihome.com. Additional information is available online at https://livactihome.com/pages/product-recall or by visiting www.livactihome.com and clicking “Product Recall” at the top of the page. The recall notice does not provide a physical address for correspondence or a separate consumer hotline for the importer Lichang E-Commerce, Inc. All consumer interactions for this recall should be directed to Qeyan and Yanyanny using the contact methods above.

Frequently Asked Questions