Electronic LED modules used on Floating Stairs and Rails Recall

Published by Reclia Safety Desk | July 30, 2026

Recall Summary
The U.S. Consumer Product Safety Commission (CPSC) announced a recall of electronic LED modules used with floating stairs and rails. The recall is identified by Recall Number 25436 and was published on August 14, 2025. The recall is conducted by Viewrail, of Goshen, Indiana. The affected modules are accessories that accompanied floating stairs and/or rails equipped with LED lighting when requested by consumers. Approximately 2,720 units were sold in the United States. The modules were sold online at Viewrail.com from August 2023 through June 2025 for about $80. The product was manufactured in China.

Affected Products
The recalled product is an electronic module for LEDs used to control lighting with floating stairs and rails. The module is rectangular and white in color, with the model number “E2-WR” located on the front. The module is located inside the metal stringer tube on the back of the stairs. No additional model numbers, UPC codes, or serial numbers are specified in the recall notice. The recall involves all units sold during the stated period.

Hazard Information
The LED module can overheat, causing it to melt, posing a fire hazard. The firm has received 20 reports of modules overheating or melting. No injuries have been reported. No other hazard information is provided in the source data.

Consumer Action Required
Consumers should immediately stop using the recalled LED modules and contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers may request a refund for the module only in the form of a refund check. Consumers will receive the amount shown on the purchase receipt, or the sales price for the module if no receipt is provided. No other actions or instructions are specified.

Official Remedy
The official remedies offered by Viewrail are replacement (a free technician visit to replace the module) or a refund (for the module only, based on the purchase receipt or sales price). The recall notice does not specify any other remedy options or additional compensation.

Contact Information
Consumers can contact Viewrail toll-free at (888) 500-2151 from 9 a.m. to 5 p.m. Eastern Time, Monday through Friday. Alternatively, consumers may email Viewrail at info@viewrail.com or visit the company’s website at https://www.viewrail.com/recall or https://www.viewrail.com/support and click on “Product Recalls” at the bottom of the page for more information. No other contact methods are listed in the recall notice.

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