Certain Tesla Powerwall 2 AC Battery Power System Recall

Published by Reclia Safety Desk | July 15, 2026

Recall Information Record – Reclia Database

Recall Summary
On November 13, 2025, Tesla, Inc., of Reno, Nevada, in cooperation with the U.S. Consumer Product Safety Commission (CPSC), announced a recall of certain Tesla Powerwall 2 AC Battery Power Systems. The recall was published under CPSC Recall Number 26092. The recall involves fully-integrated AC battery systems used for energy storage for self-consumption, time-based control, and backup power. The firm has received 22 reports of overheating, including six reports of smoking and five reports of fire, resulting in minor property damage. No injuries have been reported.

Affected Products
The recalled product is the Tesla Powerwall 2 AC Battery Power System. The model number “Powerwall 2” is printed on the nameplate label on the side of the unit. Approximately 10,500 units are affected. The products were sold at Tesla.com/powerwall and through certified Tesla installers nationwide from November 2020 through December 2022 for about $8,000. The manufacturer is Tesla, Inc., of Reno, Nevada. The country of manufacture is the United States.

Hazard Information
The lithium-ion battery cells in certain Powerwall 2 systems can cause the unit to stop functioning during normal use, which can result in overheating and, in some cases, smoke or flame. The hazard can cause death or serious injury due to fire and burn hazards. The firm has received 22 reports of overheating, including six reports of smoking and five reports of fire, resulting in minor property damage. No injuries have been reported.

Consumer Action Required
Consumers should ensure their Powerwall 2 system is online and check the Tesla App for a notification about whether their unit is included in the recall. Tesla has remotely discharged (or removed energy from the battery of) affected Powerwall 2 systems that are online, to prevent overheating, until the replacement is installed. Consumers should not attempt to remove or service the unit themselves. Consumers should follow the instructions provided by Tesla through the Tesla App or through direct communication from Tesla.

Official Remedy
The official remedy is a replacement. Tesla will provide a replacement Powerwall 2 unit for affected consumers. The replacement will be installed by a certified Tesla installer at no cost to the consumer. Tesla has already begun remotely discharging affected units that are online to mitigate the hazard until the replacement is installed.

Contact Information
Consumers may contact the Tesla Support team by email at powerwallsupportna@tesla.com or toll-free at 877-961-7652 Monday through Friday 8 a.m. to 5 p.m. PT. Consumers may also visit the Tesla website at https://tesla.com/support/energy/powerwall/own/powerwall-2-replacement or go to https://tesla.com and click on Energy, then select Support > Powerwall > Owners for more information. Not specified in the recall notice: additional contact methods, international contact information, or alternative contact hours.

Frequently Asked Questions