Urban Arrow FamilyNext Pro Cargo E-Bikes Recall

Published by Reclia Safety Desk | July 08, 2026

Recall Information Record – Reclia Database

1. Recall Summary
On January 29, 2026, Gazelle USA, LLC, of Santa Cruz, California, initiated a recall of Urban Arrow FamilyNext Pro Cargo E-Bikes. The recall was published by the U.S. Consumer Product Safety Commission (CPSC) under Recall Number 26236. The recall involves approximately 320 units sold in the United States. The recalled product is a cargo e-bike designed for transporting children and cargo. The firm has received three reports of buckles not fully latching. No injuries have been reported.

2. Affected Products
The recalled product is the Urban Arrow FamilyNext Pro Cargo E-Bike. The bicycle comes in one size and is available in green and black. The frame is made of aluminum with a reinforced foam (EPP) cargo box. The bicycle measures 105 inches in length and 28 inches in width. The word “Urban Arrow” is imprinted on the bottom of the cargo box. The recalled units feature Fidlock buckles. The bicycles were sold at individual specialty stores from March 2025 through December 2025 for approximately $9,000. The product was manufactured in Vietnam.

3. Hazard Information
The hazard identified in the recall notice is that the buckle can fail to fully latch when used with children in the cargo area. This failure poses an injury hazard to children. The firm has received three reports of buckles not fully latching. No injuries have been reported.

4. Consumer Action Required
Consumers should immediately stop using the recalled e-bikes. Consumers must contact Gazelle USA to arrange for a free repair of the bench assembly in the cargo area of the e-bike. The repair will include a replacement buckle and will be performed at a dealership location. No other consumer actions are specified in the recall notice.

5. Official Remedy
The official remedy is a repair. Gazelle USA will provide a free repair of the bench assembly in the cargo area. The repair includes a replacement buckle and will be completed at a dealership location. No refund or replacement is offered. The remedy is provided at no cost to the consumer.

6. Contact Information
Consumers may contact Gazelle USA for more information or to arrange the repair:
– Phone: Toll-free at 800-838-5388, available from 9 a.m. to 5 p.m. Monday through Friday.
– Email: service.na@urbanarrow.com
– Online: Visit https://urbanarrow.com/en-na/recall or go to https://urbanarrow.com/ and click on “Product Recalls” at the bottom of the page.

Not specified in the recall notice: specific model numbers, serial numbers, UPC codes, or any additional identifying marks beyond the description provided. Not specified in the recall notice: any information regarding the number of units sold in Canada or other countries. Not specified in the recall notice: any information about the specific dealership locations or how to find a participating dealer. Not specified in the recall notice: any timeline for when the repair will be completed. Not specified in the recall notice: any information about whether the repair is available for all units or only certain production dates.

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