BISSELL® brand Multi Reach Hand and Floor Vacuum Cleaners Recall

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Published by Reclia Safety Desk | July 19, 2026

📌 Recall Notice

Product: BISSELL® brand Multi Reach Hand and Floor Vacuum Cleaners

Brand: BISSELL®

Hazards: Fire Hazard, Burn Hazard, Strangulation Hazard

What to do: Stop using this product. Follow the recall instructions for refund or replacement.

Official US CPSC Recall Notice
Recall #9844 |
View original notice →

Recall Summary

Product BISSELL® brand Multi Reach Hand and Floor Vacuum Cleaners
Brand BISSELL®
Category Electronics
Recall Number 9844
Hazard Fire Hazard, Burn Hazard, Strangulation Hazard
Units Affected Not specified
Recall Date February 01, 2024
Remedy Contact manufacturer
Country 🇺🇸 United States

Recall Summary

This recall involves BISSELL Multi Reach Hand and Floor Vacuum Cleaners. The recall was published on February 1, 2024, by the U.S. Consumer Product Safety Commission (CPSC) under Recall Number 24107. The recall is due to a fire hazard associated with the vacuum’s battery pack. BISSELL has received 17 reports of the recalled vacuum cleaners smoking and emitting a burning odor. Six of the reports included the battery pack catching fire, three of which resulted in minor property damage and two resulting in minor burn injuries. The vacuums were manufactured in China.

Affected Products

The recall includes the following BISSELL Multi Reach Hand and Floor Vacuum Cleaner models: 1985, 19851 (also called Multi Auto), 19859, 1985T, 2151, 21512, 21513, 21517, 21518, 21519, 2151A, 2151T, 2151W, and 2151V. The words “Multi Reach” are printed on the hand vacuum portion of the product. The vacuum cleaners were sold in a variety of colors. The model numbers are printed on the product rating label located behind the dirt tank. Approximately 142,000 units were sold in the United States, and about 14,600 were sold in Canada. The vacuums were sold at Lowe’s, Macy’s, Kohl’s, Target, Walmart, Best Buy, and other stores nationwide, as well as online at www.bissell.com, www.amazon.com, www.hsn.com, and other online sellers from August 2016 through December 2022 for between $110 and $270.

Hazard Information

The vacuum’s battery pack can overheat and smoke, posing a fire hazard. BISSELL has received 17 reports of the recalled vacuum cleaners smoking and emitting a burning odor. Of those reports, six included the battery pack catching fire. Three of those fire incidents resulted in minor property damage, and two resulted in minor burn injuries.

Consumer Action Required

Consumers should immediately stop using the recalled vacuums. Consumers should contact BISSELL for instructions on how to deplete the charge on the battery. Recalled lithium-ion batteries should be disposed of in accordance with any local and state ordinances, following the procedures established by your municipal recycling center for damaged/defective/recalled lithium batteries, because these potentially hazardous batteries must be handled differently than other batteries. Do not throw this recalled battery in the trash. Do not deposit this recalled battery in used battery recycling boxes found at various retail and home improvement stores.

Official Remedy

Consumers will receive a free replacement vacuum after contacting BISSELL and following the instructions to deplete the charge on the battery.

Contact Information

Consumers can contact BISSELL toll-free at 855-417-7001 from 9 a.m. to 9 p.m. ET Monday through Friday and 9 a.m. to 8 p.m. ET on Saturday. Consumers can also email BISSELL at RecallNA@bissell.com or visit the company’s website at www.BISSELL.com/recall or www.BISSELL.com and click on “Product Recalls” located under the “Support Resources” column at the bottom of the page for more information.

Recall Timeline

  • **February 01, 2024** – Recall announced by CPSC (Source)
  • **Current** – Consumers advised to stop using product
  • **Ongoing** – Refund or replacement available

Frequently Asked Questions

Q: How do I identify the recalled BISSELL® brand Multi Reach Hand and Floor Vacuum Cleaners?

A: Check the model and serial number on your product against the official recall notice (#9844).

Q: What should I do if I own the recalled BISSELL® brand Multi Reach Hand and Floor Vacuum Cleaners?

A: The recall notice advises consumers to stop using the product and follow the recall instructions.

Q: How do I get a refund or replacement for the recalled BISSELL® brand Multi Reach Hand and Floor Vacuum Cleaners?

A: Contact the manufacturer using the information in the recall notice.

Related Recalls (Click to expand)

Disclaimer: Information on this page is summarized from official recall notices.
Reclia is a recall information database and does not conduct product testing, safety certification,
or independent investigations.

Consumers should refer to the original recall notice
for complete details and official instructions.




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