BISSELL® Cordless Multi-Surface Wet Dry Vacuums Models 2551, 2551W and

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Published by Reclia Safety Desk | July 19, 2026

📌 Recall Notice

Product: BISSELL® Cordless Multi-Surface Wet Dry Vacuums Models 2551, 2551W and 25519

Brand: BISSELL®

Hazards: Fire Hazard, Burn Hazard, Strangulation Hazard

What to do: Stop using this product. Follow the recall instructions for refund or replacement.

Official US CPSC Recall Notice
Recall #9497 |
View original notice →

Recall Summary

Product BISSELL® Cordless Multi-Surface Wet Dry Vacuums Models 2551, 2551W and 25519
Brand BISSELL®
Category Electronics
Recall Number 9497
Hazard Fire Hazard, Burn Hazard, Strangulation Hazard
Units Affected Not specified
Recall Date January 12, 2023
Remedy Contact manufacturer
Country 🇺🇸 United States

Recall Information Record
Database: Reclia Consumer Safety Database
Recall ID: 9497
Recall Number: 23091
Recall Date: January 12, 2023

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1. Recall Summary

BISSELL Homecare Inc., of Grand Rapids, Michigan, in cooperation with the U.S. Consumer Product Safety Commission (CPSC) and Health Canada, announced a voluntary recall of certain cordless multi-surface wet dry vacuum models. The recall was initiated due to a fire hazard associated with the product’s battery pack. The recall notice was published on January 12, 2023.

2. Affected Products

The recall involves BISSELL Cordless Multi-Surface Wet Dry Vacuum models 2551, 2551W, and 25519. The brand name “BISSELL” is printed on the foot of the product. The specific model number is visible when the clean water tank is removed. The vacuums were sold in a variety of retail channels.

Number of Units:
– Approximately 61,000 units were sold in the United States.
– In addition, approximately 4,300 units were sold in Canada.

Sold At:
The recalled vacuums were sold at Walmart stores nationwide and online at www.bissell.com, www.walmart.com, www.qvc.com, www.amazon.com, www.costco.com, www.fingerhut.com, www.acehardware.com, www.kohls.com, and www.wayfair.com.

Dates of Sale:
The products were sold from January 2019 through November 2022.

Price:
The recalled vacuums sold for approximately $360.

Country of Manufacture:
China.

3. Hazard Information

The circuit board inside the vacuum’s battery pack can overheat and smoke, posing a fire hazard.

Incidents Reported:
BISSELL has received 66 reports of the vacuum smoking and emitting a burning odor. This includes five reports of the battery pack catching on fire. Of those five fire incidents, three resulted in minor property damage and one resulted in a burn injury.

4. Consumer Action Required

Consumers should immediately stop using the recalled vacuums. Consumers should not dispose of the product. The official remedy is a free battery pack replacement.

5. Official Remedy

Consumers should contact BISSELL for a free battery pack replacement. Two options are available for the replacement:
– Option 1: Take the product to a local BISSELL authorized service center for a free battery pack replacement.
– Option 2: Schedule a free in-home repair visit from an authorized BISSELL service technician to replace the existing battery pack.

6. Contact Information

Consumers can contact BISSELL for more information and to arrange the remedy using the following methods:

– Toll-Free Telephone: 855-417-7001
– Hours of Operation: 9 a.m. to 9 p.m. ET Monday through Friday, and 9 a.m. to 8 p.m. ET on Saturday.
– Website: www.BISSELL.com/recall
– Alternate Website Access: www.BISSELL.com, then click on “Product Recalls” at the bottom of the page.

Additional Information:
The recall is also listed on the Health Canada recall database. The relevant Health Canada alert can be found at recalls-rappels.canada.ca.

Note: This record is based solely on the information provided in the official CPSC recall notice (Recall Number 23091) and associated Health Canada notice. Any information not present in the source data is not included in this record.

Recall Timeline

  • **January 12, 2023** – Recall announced by CPSC (Source)
  • **Current** – Consumers advised to stop using product
  • **Ongoing** – Refund or replacement available

Frequently Asked Questions

Q: How do I identify the recalled BISSELL® Cordless Multi-Surface Wet Dry Vacuums Models 2551, 2551W and 25519?

A: Check the model and serial number on your product against the official recall notice (#9497).

Q: What should I do if I own the recalled BISSELL® Cordless Multi-Surface Wet Dry Vacuums Models 2551, 2551W and 25519?

A: The recall notice advises consumers to stop using the product and follow the recall instructions.

Q: How do I get a refund or replacement for the recalled BISSELL® Cordless Multi-Surface Wet Dry Vacuums Models 2551, 2551W and 25519?

A: Contact the manufacturer using the information in the recall notice.

Related Recalls (Click to expand)

Disclaimer: Information on this page is summarized from official recall notices.
Reclia is a recall information database and does not conduct product testing, safety certification,
or independent investigations.

Consumers should refer to the original recall notice
for complete details and official instructions.




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