11-Speed Bonded Hollowtech II Road Cranksets Recall

Published by Reclia Safety Desk | July 19, 2026

Recall Information Record
Database Entry ID: 9719
Recall Number: 23294
Recall Date: September 21, 2023

1. Recall Summary
Shimano North America Bicycle Inc., of Irvine, California, in cooperation with the U.S. Consumer Product Safety Commission (CPSC), announced a recall of certain 11-Speed Bonded Hollowtech II Road Cranksets. The recall involves cranksets manufactured prior to July 2019. The cranksets were sold individually and on bicycles manufactured by other companies, including Trek and Specialized. The recall was published on September 21, 2023.

2. Affected Products
The recall includes the following Shimano models: Ultegra FC-6800, Dura-Ace FC-9000, Ultegra FC-R8000, Dura-Ace FC-R9100, and FC-R9100P 11-Speed Bonded Hollowtech Road Cranksets. The recalled cranksets have “Ultegra” or “Dura-Ace” logos printed on the arm. The affected units are those manufactured prior to July 2019. Consumers can identify affected cranksets by locating a two-letter production code on the backside of the crank arm where the pedals are attached. The recalled production codes are: KF, KG, KH, KI, KJ, KK, KL, LA, LB, LC, LD, LE, LF, LG, LH, LI, LJ, LK, LL, MA, MB, MC, MD, ME, MF, MG, MH, MI, MJ, MK, ML, NA, NB, NC, ND, NE, NF, NG, NH, NI, NJ, NK, NL, OA, OB, OC, OD, OE, OF, OG, OH, OI, OJ, OK, OL, PA, PB, PC, PD, PE, PF, PG, PH, PI, PJ, PK, PL, QA, QB, QC, QD, QE, QF, QG, QH, QI, QJ, QK, QL, RA, RB, RC, RD, RE, and RF. Approximately 680,000 units were sold in the United States. An additional 80,000 units were sold in Canada. The cranksets were sold at bicycle stores nationwide from January 2012 through August 2023, with prices ranging from $270 to $1,500.

3. Hazard Information
The recalled bonded crank parts can separate and break. This poses a crash hazard to consumers. The firm has received 4,519 reports of cranksets separating. There have been six reported injuries, including bone fractures, joint displacement, and lacerations.

4. Consumer Action Required
Consumers should immediately stop using the cranksets manufactured before July 1, 2019. Consumers should contact an authorized Shimano dealer to schedule a free crankset inspection.

5. Official Remedy
Only consumers whose cranksets show signs of bonding separation or delamination during the inspection will be provided a free replacement crankset and installation.

6. Contact Information
Consumers may contact Shimano toll-free at 844-776-0315 from 8 a.m. to 5 p.m. PT Monday through Friday. Consumers may also visit the Shimano website at https://bike.shimano.com/en-US/information/customer-services.html or https://bike.shimano.com/en-US/home.html and click “Information” then “Safety Recalls” at the top of the page for more information.

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