Published by Reclia Safety Desk | July 30, 2026
📌 Recall Notice
Product: Werner 20′ and 24′ Multi-Max Pro Multi-Purpose Ladders
Brand: Werner
Hazards: Fall Hazard, Laceration Hazard
What to do: Stop using this product. Follow the recall instructions for refund or replacement.
Recall #10381 |
View original notice →
Recall Summary
| Product | Werner 20′ and 24′ Multi-Max Pro Multi-Purpose Ladders |
| Brand | Werner |
| Category | Consumer Goods |
| Recall Number | 10381 |
| Hazard | Fall Hazard, Laceration Hazard |
| Units Affected | Not specified |
| Recall Date | August 14, 2025 |
| Remedy | Contact manufacturer |
| Country | 🇺🇸 United States |
Recall Information Record – Werner Multi-Max Pro Multi-Purpose Ladders
Recall Summary
On August 14, 2025, Werner Co., of Itasca, Illinois, in cooperation with the U.S. Consumer Product Safety Commission (CPSC), announced a recall of approximately 122,250 units of Werner 20-foot and 24-foot Multi-Max Pro multi-purpose ladders. The recall notice number is 25431. The ladders were imported by Werner Co. and manufactured in China. They were sold exclusively at Home Depot stores nationwide and online at HomeDepot.com from November 2021 through February 2024. The average retail price ranged between $200 and $281.
Affected Products
The recalled products are the Werner 20-foot and 24-foot Multi-Max Pro multi-purpose ladders. The ladders are silver in color with a blue top and a blue label affixed to the side rail. The label contains an oval with the word “Werner” next to the text “MULTI MAX PRO,” along with the ladder size and model number. The two model numbers affected are ALMP-20IAA (20-foot ladder) and ALMP-24IAA (24-foot ladder). The ladders also feature a long black rope attached to the back section.
The recalled ladders have the following UPC codes:
– 051751143171
– 051751143188
Hazard Information
The recall is due to a defect in the ladders’ locking mechanism. The locking mechanism can jam and fail to fully lock into place, creating a fall hazard for users. The firm, Werner Co., has received 18 reports of falls involving these ladders. Among those reports, 14 resulted in injuries. The reported injuries include bruising, lacerations, head injuries, and fractures to the wrist, leg, and ribs. No further details regarding the severity or circumstances of each injury were provided in the recall notice.
Consumer Action Required
Consumers who own one of the recalled ladders are instructed to stop using the product immediately. They should not attempt to use, adjust, or repair the ladder. The recall notice specifies that consumers must register online at http://www.wernerco.com/recalls to receive detailed instructions on how to properly dispose of the recalled ladder. The disposal instructions will be provided by Werner as part of the remedy process. Consumers should follow those instructions to safely discard the ladder.
Official Remedy
Werner Co. is offering a full refund to all consumers who purchased a recalled ladder. The refund will be issued in the form of a check. To receive the refund, consumers must first register at the recall website (http://www.wernerco.com/recalls) and complete the disposal process as instructed by the company. The recall notice does not specify a timeframe for refund processing. No other remedy options—such as replacement, repair, or store credit—are listed in the recall notice. The only remedy option stated is a refund.
Contact Information
Consumers can contact Werner Co. directly for questions or assistance regarding this recall. The toll-free telephone number is 888-624-1907. The phone lines are open from 8:30 a.m. to 6 p.m. Eastern Time, Monday through Friday. Consumers may also send an email to ladder@realtimeresults.net for further information. Additional recall details and online registration can be accessed at the company’s recall-specific website http://www.wernerco.com/recalls or through the main Werner website at www.wernerco.com by clicking on the “Recalls” link located at the bottom of the page. No other contact methods or alternative representatives were listed in the recall notice.
Recall Timeline
- **August 14, 2025** – Recall announced by CPSC (Source)
- **Current** – Consumers advised to stop using product
- **Ongoing** – Refund or replacement available
Frequently Asked Questions
Q: How do I identify the recalled Werner 20′ and 24′ Multi-Max Pro Multi-Purpose Ladders?
A: Check the model and serial number on your product against the official recall notice (#10381).
Q: What should I do if I own the recalled Werner 20′ and 24′ Multi-Max Pro Multi-Purpose Ladders?
A: The recall notice advises consumers to stop using the product and follow the recall instructions.
Q: How do I get a refund or replacement for the recalled Werner 20′ and 24′ Multi-Max Pro Multi-Purpose Ladders?
A: Contact the manufacturer using the information in the recall notice.
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Disclaimer: Information on this page is summarized from official recall notices.
Reclia is a recall information database and does not conduct product testing, safety certification,
or independent investigations.
Consumers should refer to the original recall notice
for complete details and official instructions.