Published by Reclia Safety Desk | July 21, 2026
📌 EU Safety Gate Recall Notice
Product: Soft toy
Brand: Soft
Country: France
Hazards: Chemical Risk, Non-Compliance
What to do: Stop using this product. Follow the recall instructions for refund or replacement.
Case #SR/01540/26 |
View original notice →
Recall Summary
| Product | Soft toy |
| Brand | Soft |
| Country | France |
| Case Number | SR/01540/26 |
| Hazard | Chemical Risk, Non-Compliance |
| Source | 🇪🇺 EU Safety Gate |
Reclia – Recall Information Database Record
Case Number: SR/01540/26
Date of Entry: Based on EU Safety Gate alert notification.
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1. Recall Summary
A voluntary recall and market restriction has been issued in France for a specific soft toy product. The action was initiated by an economic operator (not further specified in the notice) due to a chemical risk identified in the product’s textile label. The product was sold online, notably via the TEMU marketplace. The recall notice states that the product does not comply with the requirements of the Toy Safety Directive or the European Standard EN 71-3.
2. Affected Products
– Product Name: Peluche de poulet douce (Soft chicken plush toy)
– Product Type: Soft toy
– Model/Type Number: AF004
– Batch Number: 54108726575
– Barcode: Not specified in the recall notice.
– Description: A red, blue, yellow, and green soft toy in the shape of a chicken.
– Country of Origin: People’s Republic of China
– Notifying Country: France
– Distribution: Sold online, in particular via the TEMU marketplace (unique identifier: 601103044348341).
– Production Dates: Not specified in the recall notice.
3. Hazard Information
– Risk Type: Chemical
– Level of Risk: Serious risk (as classified by the notifying authority).
– Specific Danger: The textile label on the product contains chromium VI at a measured value of 0.13 mg/kg. According to the recall notice, chromium (VI) is sensitising, can trigger allergic reactions, and can cause cancer.
– Non-Compliance: The product does not comply with the requirements of the Toy Safety Directive nor with the European Standard EN 71-3 (which sets limits for the migration of certain elements from toy materials).
4. Consumer Action Required
The recall notice specifies the following measures taken by the economic operator:
– Warning consumers of the risks: Consumers are being formally warned about the chemical hazard present in the product.
– Removal of product listing: The online marketplace listing for this product has been removed.
Consumers who have purchased this product should stop using it immediately and follow the instructions provided by the seller or the notifying authority. The recall notice does not specify a specific consumer hotline or return procedure beyond the general warning and listing removal.
5. Official Remedy
The official remedy, as stated in the recall notice, consists of two measures taken by the economic operator:
1. Warning consumers of the risks (effective from 21/01/2026).
2. Removal of this product listing by the online marketplace (effective date: Unknown).
The recall notice does not specify a refund, replacement, or repair procedure. Consumers are advised to contact the seller (TEMU) or the French consumer safety authorities for further instructions regarding return or disposal.
6. Contact Information
– Recall Authority: EU Safety Gate (RAPEX) – Case Number SR/01540/26
– Notifying Country: France (French consumer safety authorities)
– Online Marketplace: TEMU (unique identifier: 601103044348341)
– Manufacturer/Importer: Not specified in the recall notice.
– Recall Website: https://ec.europa.eu/safety-gate-alerts/screen/webReport/alertDetail/10099052
Note: No specific consumer phone number, email address, or physical address for the recalling company is provided in the source data. Consumers should refer to the EU Safety Gate alert page or contact the French national consumer protection agency for further assistance.
Recall Timeline
- **Current** – Recall announced via EU Safety Gate
- **Ongoing** – Consumers advised to stop using product
- **Ongoing** – Refund or replacement available from manufacturer
Frequently Asked Questions
Q: How do I identify the recalled Soft toy?
A: Check the product label and packaging against the official EU Safety Gate recall notice (Case #SR/01540/26).
Q: What should I do if I own the recalled Soft toy?
A: The recall notice advises consumers to stop using the product immediately and follow the recall instructions.
Q: How do I get a refund or replacement for the recalled Soft toy?
A: Contact the manufacturer or retailer using the information in the recall notice.
Q: What are the health risks from this chemical hazard?
A: The recall notice identifies specific chemicals of concern. Contact a healthcare provider if you have health concerns.
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Disclaimer: Information on this page is summarized from official EU Safety Gate recall notices.
Reclia is a recall information database and does not conduct product testing, safety certification,
or independent investigations.
Consumers should refer to the original EU Safety Gate notice
for complete details and official instructions.