Pella Architect Series Casement Windows Recall

Published by Reclia Safety Desk | July 19, 2026

Recall Information Record – Reclia Database

Recall Summary
This recall involves Pella’s Architect Series venting wood and aluminum-clad casement windows. The recall was initiated by Pella Corporation, of Pella, Iowa, and was published on December 21, 2023. The recall number is 24732. The recall is classified as a Recall Alert. The firm has received one report of a window sash detaching from the frame and falling. No injuries have been reported. The recall includes approximately 12,000 units in the United States, in addition to about 305 units sold in Canada and about 10 units sold in Mexico.

Affected Products
The recalled products are Pella’s Architect Series venting wood and aluminum-clad casement windows. The following four custom-made casement window types are included in this recall:
– All venting hurricane impact products with side pivot hardware.
– All venting casements with a frame height greater than 96 inches.
– All venting casements with a frame width wider than 35 inches.
– All venting casements with a frame width greater than 29 inches and a vent height greater than 47 inches with side pivot hardware.

The serial number is etched in a lower corner of the window glass. Serial numbers included in this recall can be verified at www.PellaHingeRecall.expertinquiry.com. The windows were sold by authorized distributors nationwide, including Pella Window and Door stores, Lowe’s, ABC Supply, Allied Building Products, Builders First Source, Builders Supply Co, Inc., Hammond Lumber Company, McCoy’s Building Supply, National Lumber, and The Carter Companies stores nationwide from January 2021 through July 2023. The price per window ranged between $700 and $10,000. The windows were manufactured in the United States.

Hazard Information
The window’s sash can detach from the frame and fall, posing an injury hazard to consumers. The firm has received one report of a window sash detaching from the frame and falling. No injuries have been reported.

Consumer Action Required
Consumers should keep the recalled casement windows shut and locked at all times. Consumers should then contact Pella to receive a free repair by a Pella-designated service technician. Consumers may also check the serial number of their window online at www.PellaHingeRecall.expertinquiry.com to determine if the window is included in the recall.

Official Remedy
The official remedy is a free repair. Consumers are instructed to contact Pella to arrange for a free repair by a Pella-designated service technician.

Contact Information
Consumers may contact Pella toll-free at 888-276-7624 between 8 a.m. and 5 p.m. ET Monday through Friday. Consumers may also visit the Pella website at www.pella.com and click on “Recall Notice” for more information, or visit www.PellaHingeRecall.expertinquiry.com to check the serial number to see if the window is included in the recall. Additional information is available from Health Canada at the following URL: https://recalls-rappels.canada.ca/en/alert-recall/pella-architect-series-casement-windows-recalled-due-injury-hazard.

Frequently Asked Questions