MS725dvn and MX725adve Specialty Printers Recall

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Published by Reclia Safety Desk | July 23, 2026

📌 Recall Notice

Product: MS725dvn and MX725adve Specialty Printers

Brand: MS725dvn

Hazards: Fire Hazard

What to do: Stop using this product. Follow the recall instructions for refund or replacement.

Official US CPSC Recall Notice
Recall #10125 |
View original notice →

Recall Summary

Product MS725dvn and MX725adve Specialty Printers
Brand MS725dvn
Category Consumer Goods
Recall Number 10125
Hazard Fire Hazard
Units Affected Not specified
Recall Date January 16, 2025
Remedy Contact manufacturer
Country 🇺🇸 United States

Recall Information Record
Database Entry ID: 10125
Recall Number: 25090
Recall Date: January 16, 2025

1. Recall Summary
Lexmark International Inc., of Lexington, Kentucky, is recalling approximately 43,510 specialty printers in the United States (in addition, about 4,000 were sold in Canada). The recall involves Lexmark specialty printer models MS725dvn and MX725adve. The printers were manufactured in China. The recall was initiated due to a fire hazard associated with a metal part inside the printer that can dislodge.

2. Affected Products
The recalled products are Lexmark specialty printers, models MS725dvn and MX725adve. These printers are used to print on paper, vinyl signs, banners, and other plastics. The model numbers are located on the top cover and door of the printers. Model MX725dvn has a large multifunction sorter on the top of the printer. The printers have a white front and black top and sides. The front of the printers is marked with “Lexmark” in black and the green Lexmark logo. The printers were sold online at lexmark.com, CDW Logistics, Tech Data Product Management Inc., and Insight Direct USA Inc. from June 2018 through November 2024 for between $1,000 and $4,200.

3. Hazard Information
The hazard identified in the recall notice is that a metal part inside the printer can dislodge, posing a risk of fire. The firm has received two reports of the printers overheating, including one reported fire. No damage or injuries have been reported in connection with these incidents.

4. Consumer Action Required
Consumers should immediately stop using the recalled printers and contact Lexmark to receive a free repair part. The repair part snaps into the unit inside the rear access panel.

5. Official Remedy
The official remedy is a repair. Consumers who contact Lexmark will receive a free repair part. The repair part is designed to snap into the unit inside the rear access panel. No other remedy options, such as refund or replacement, are specified in the recall notice.

6. Contact Information
Consumers may contact Lexmark toll-free at 866-470-1574 from 9 a.m. to 9 p.m. ET Monday through Friday. Consumers may also contact Lexmark by email at safety@lexmark.com. Additional information is available online at http://www.lexmark.com/recall or at http://www.lexmark.com by clicking on “Recall” at the bottom of the page.

Additional Information
– Recall Number: 25090
– Last Published Date: January 16, 2025
– Importer: Lexmark International Inc., of Lexington, Kentucky
– Country of Manufacture: China
– Canadian Recall: A related recall has been issued in Canada. Information is available at https://recalls-rappels.canada.ca/en/alert-recall/lexmark-specialty-printers-recalled-due-fire-hazard.
– Images: Images of the recalled printers are available on the CPSC recall page. The recalled MS725dvn Specialty Printer and the recalled MX725adve Specialty Printer are depicted in the associated images.
– Product UPCs: Not specified in the recall notice.
– Distributors: Not specified in the recall notice.
– Manufacturers: Not specified in the recall notice.
– Retailers: Online at lexmark.com, CDW Logistics, Tech Data Product Management Inc., and Insight Direct USA Inc.

Recall Timeline

  • **January 16, 2025** – Recall announced by CPSC (Source)
  • **Current** – Consumers advised to stop using product
  • **Ongoing** – Refund or replacement available

Frequently Asked Questions

Q: How do I identify the recalled MS725dvn and MX725adve Specialty Printers?

A: Check the model and serial number on your product against the official recall notice (#10125).

Q: What should I do if I own the recalled MS725dvn and MX725adve Specialty Printers?

A: The recall notice advises consumers to stop using the product and follow the recall instructions.

Q: How do I get a refund or replacement for the recalled MS725dvn and MX725adve Specialty Printers?

A: Contact the manufacturer using the information in the recall notice.

Related Recalls (Click to expand)

Disclaimer: Information on this page is summarized from official recall notices.
Reclia is a recall information database and does not conduct product testing, safety certification,
or independent investigations.

Consumers should refer to the original recall notice
for complete details and official instructions.




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