Matrix T1 and T3 Series Commercial Treadmills Recall

Published by Reclia Safety Desk | July 19, 2026

Recall Information Record – Reclia Database

Recall Summary
Johnson Health Tech North America Inc., of Cottage Grove, Wisconsin, expanded a recall of Matrix T1 and T3 series commercial treadmills. The recall was announced on April 11, 2024. This expansion includes approximately 9,700 additional units. A previous recall in January 2022 covered about 19,900 units. The recalled treadmills were manufactured from March 2018 through January 2024. The products were manufactured in China and Taiwan.

Affected Products
The recall involves the following Matrix Fitness treadmill models: T1xe, T3x, and T3xm. The treadmill has a running platform measuring 60 inches long by 20 inches wide, a 33-inch-wide console, and a straight power cord with no power cord bracket. The word “Matrix” is printed on the treadmill console masts. The model name and serial number are located on the connecting bar at the bottom of the machine near the power socket. The serial number is composed of the letters “TM,” a three-digit model number, the manufacture date in YY/MM format, followed by a five-digit serial number.

Specific model names, model numbers, and serial number formats are as follows:
– Model T1xe: Model number TM522, serial number format TM5221803xxxxx
– Model T3x: Model number TM523, serial number format TM5231906xxxxx
– Model T3xm: Model number TM725, serial number format TM7251902xxxxx

The treadmills were sold at Johnson Health Tech North America and Johnson Fitness & Wellness stores nationwide from March 2018 through January 2024, with prices ranging from $3,400 to $8,900.

Hazard Information
The power cord can become loose from the treadmill’s power socket, posing a fire hazard. Matrix Fitness has received one report of a fire in a fitness facility since the last recall, in addition to 58 reports from the January 2022 recall. These reports involve the treadmill’s power cord and socket sparking, smoking, and/or melting, including seven reports of fire. Two of those fires resulted in property damage. No injuries have been reported.

Consumer Action Required
Exercise facilities should inspect their treadmills to confirm whether they have a power cord bracket installed on the unit. If the bracket is not already installed, facilities should ensure that the power cord is completely inserted into the power socket on the treadmills prior to each use, until repaired. Consumers should contact Johnson Health Tech North America to schedule a free installation of a power cord bracket or to order a power cord bracket for self-installation. Johnson Health Tech North America is contacting all known purchasers directly.

Official Remedy
The official remedy is a repair. Consumers will receive a free installation of a power cord bracket or a power cord bracket for self-installation.

Contact Information
Consumers may contact Johnson Health Tech North America toll-free at 866-218-3674 from 8 a.m. to 5 p.m. CT, Monday through Friday. They may also email at reworks@johnsonfit.com, or visit the recall website at https://matrixfitness.com/us/eng/recalls or www.matrixfitness.com and click on “Recalls” for more information.

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