Lorry Recall – EU Safety Gate

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Published by Reclia Safety Desk | July 28, 2026

📌 EU Safety Gate Recall Notice

Product: Lorry

Brand: Mercedes-Benz

Country: Germany

Hazards: Non-Compliance

What to do: Stop using this product. Follow the recall instructions for refund or replacement.

🇪🇺 Official EU Safety Gate Recall Notice
Case #SR/02067/26 |
View original notice →

Recall Summary

Product Lorry
Brand Mercedes-Benz
Country Germany
Case Number SR/02067/26
Hazard Non-Compliance
Source 🇪🇺 EU Safety Gate

Recall Information Record

Recall Summary

This recall notification originates from Germany, submitted under case number SR/02067/26. The product is a lorry manufactured by Mercedes-Benz, sold under the brand Mercedes-Benz. The affected models include ACTROS, AROCS, ATEGO, and eACTROS. The recall was initiated by the manufacturer (type of economic operator taking notified measure(s): Manufacturer). The measure category is a recall of a product from commercial users. The date of entry into force for the measure is 10/07/2026.

Affected Products

The affected products are lorries (commercial vehicles) of the brand Mercedes-Benz, with model names ACTROS, AROCS, ATEGO, and eACTROS. The specific model/type numbers are as follows: 963-0-A, 963-4-A, 963-2-A, 963-0-C, 963-4-D, 963-4-C, 963-0-D, 963-7-E, 963-4-E, 963-2-E, 963-8-G, 963-8-H, 967PKX3, 967FWU3, e1*2018/858*00039*00-*10, e1*2018/858*00040*00-*10, e1*2018/858*00041*00-*10, e1*2018/858*00045*00-*11, e1*2018/858*00046*00-*10, e1*2018/858*00047*00-*10, e1*2018/858*00048*00-*10, e1*2018/858*00049*00*10, e1*2018/858*00050*00*10, e1*2018/858*00051*00-*10, e1*2018/858*00055*00-*10, e1*2018/858*00056*00-*10, e1*2018/858*00058*00*11, e1*2018/858*00062*00*10. The production dates of the affected vehicles range from 22/08/2025 to 28/01/2026. The batch number and barcode are not specified in the recall notice. The product category is “Motor vehicles”, and the type is “Professional”. The country of origin is Germany. The company recall code is “KUGESPU”.

Hazard Information

The risk type is classified as “Injuries” and the risk level is “Serious risk”. The danger described in the recall notice is as follows: The steering components (including steering rods, push rods and tie rods) may have a manufacturing defect. Some parts may not have been hardened correctly during production, which could make them wear out faster and become weaker over time. This could cause the part to break, especially when turning the steering wheel at low speeds. If this happens, the driver could lose control of the vehicle, increasing the risk of an accident. The product does not comply with the requirements laid down in the Regulation on the approval and market surveillance of motor vehicles and their trailers, and of systems, components and separate technical units intended for such vehicles.

Consumer Action Required

The recall notice specifies that the measure is a recall of a product from commercial users. Commercial users (owners or operators of the affected vehicles) are advised to take action as directed by the manufacturer. The recall notice provides a URL for further details: https://service-info.mercedes-benz-trucks.com/. Consumers should visit this website to obtain specific instructions on how to proceed with the recall. No other consumer action instructions are explicitly stated in the source data.

Official Remedy

The official remedy is a recall of the product from commercial users, initiated by the manufacturer. The type of economic operator taking the measure is the manufacturer. The measure category is

Recall Timeline

  • **Current** – Recall announced via EU Safety Gate
  • **Ongoing** – Consumers advised to stop using product
  • **Ongoing** – Refund or replacement available from manufacturer

Frequently Asked Questions

Q: How do I identify the recalled Lorry?

A: Check the product label and packaging against the official EU Safety Gate recall notice (Case #SR/02067/26).

Q: What should I do if I own the recalled Lorry?

A: The recall notice advises consumers to stop using the product immediately and follow the recall instructions.

Q: How do I get a refund or replacement for the recalled Lorry?

A: Contact the manufacturer or retailer using the information in the recall notice.

Related EU Recalls (Click to expand)

Disclaimer: Information on this page is summarized from official EU Safety Gate recall notices.
Reclia is a recall information database and does not conduct product testing, safety certification,
or independent investigations.

Consumers should refer to the original EU Safety Gate notice
for complete details and official instructions.




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