Safety Recall: Protex Japan H&A Reaction Treatment NO.1, NO.3 – Japan CAA

Published by Reclia Safety Desk | June 29, 2026

Recall Information Record

Case Number: 00000035393
Product: H&A Reaction Treatment NO.1, NO.3
Brand: Protex Japan
Hazards: Safety Risk
Source: Japan Consumer Affairs Agency (CAA)

WHAT HAPPENED

Protex Japan has initiated a voluntary recall of its H&A Reaction Treatment NO.1 and NO.3 products due to a labeling error. The products were sold with an incorrect sales name, where the product names were printed as ‘H&AリアクショントリートメントNo.1, No.3’ instead of the correct ‘H&AリアクショントリートメントNO.1, NO.3’. This mislabeling may cause confusion for consumers and potentially lead to improper use or identification of the product.

The recall was reported to the Consumer Affairs Agency (CAA) under management number 00000035393 and is also referenced by the Pharmaceuticals and Medical Devices Agency (PMDA). The recall process began on June 10, 2026. While no specific hazards or health risks have been detailed, the misrepresentation of product names on cosmetic or treatment items can violate labeling regulations and undermine consumer trust.

If you have purchased H&A Reaction Treatment NO.1 or NO.3, please take the following steps:

• Check the product label to see if the name is printed as ‘No.1, No.3’ (lowercase ‘o’) instead of ‘NO.1, NO.3’ (uppercase ‘O’).
• Contact Protex Japan using the information provided on the recall notice for instructions on return or exchange.
• Do not use the product if you are unsure about its correct identity or if you have any concerns about the labeling.

AFFECTED BATCHES & TARGET SPECIFICS

– **Target Model / Type:** N/A
– **JAN Barcode:** N/A
– **Affected Serial / Lot Numbers:** N/A
– **Total Units Affected:** N/A

ADDITIONAL REGULATORY NOTES

Recall due to mislabeling of the sales name (incorrect: H&AリアクショントリートメントNo.1, No.3; correct: H&AリアクショントリートメントNO.1, NO.3). Referenced by PMDA. Recall start date: 2026-06-10. Management number: 00000035393.

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