Safety Recall: Protex Japan H&A Reaction Treatment NO.1, NO.3 – Japan CAA

Published by Reclia Safety Desk | June 29, 2026

Recall Information Record

Case Number: 00000035393
Product: H&A Reaction Treatment NO.1, NO.3
Brand: Protex Japan
Hazards: Safety Risk
Source: Japan Consumer Affairs Agency (CAA)

WHAT HAPPENED

Protex Japan has initiated a voluntary recall of its H&A Reaction Treatment NO.1 and NO.3 products due to a labeling error. The products were sold with the incorrect sales name ‘H&AリアクショントリートメントNo.1, No.3’ instead of the correct ‘H&AリアクショントリートメントNO.1, NO.3’. This mislabeling could lead to consumer confusion regarding product identity and proper usage.

The recall was reported to the Consumer Affairs Agency (CAA) and is referenced by the Pharmaceuticals and Medical Devices Agency (PMDA). The recall process began on June 10, 2026. While no specific lot numbers or quantities have been disclosed, the company is taking corrective action to ensure all affected units are properly identified and removed from circulation.

Consumers who have purchased these products should take the following steps:

• Check the product label for the sales name; if it displays ‘No.1’ or ‘No.3’ (using lowercase ‘o’), the item is affected.
• Discontinue use immediately and contact Protex Japan via the provided contact information for return and refund instructions.
• Follow the company’s official recall procedures to ensure proper handling and disposal of the mislabeled product.

AFFECTED BATCHES & TARGET SPECIFICS

– **Target Model / Type:** N/A
– **JAN Barcode:** N/A
– **Affected Serial / Lot Numbers:** N/A
– **Total Units Affected:** N/A

ADDITIONAL REGULATORY NOTES

Recall due to mislabeling of the sales name (incorrect: H&AリアクショントリートメントNo.1, No.3; correct: H&AリアクショントリートメントNO.1, NO.3). Referenced by PMDA. Recall start date: 2026-06-10. Management number: 00000035393.

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