High Bay LED light fixtures Recall

Published by Reclia Safety Desk | July 23, 2026

Recall Information Record
Database Entry ID: 10101
Recall Number: 25058
Date of Record: 2024-12-05

1. Recall Summary
NetZero USA Holdings Inc., of Alpharetta, Georgia, is recalling approximately 13,000 High-bay LED light fixtures. The recall was published on December 5, 2024. The fixtures were sold in white and are typically used in commercial settings, such as warehouses and facilities with high ceilings. The recall notice states that the plastic pins securing the LED light fixture can degrade, allowing the electrically charged LED board to come loose and contact items nearby that can catch fire, posing a fire hazard. The firm has received seven reports of loose LED boards burning. No injuries have been reported.

2. Affected Products
The recall involves Linear High Bay LED light fixtures with 110, 160, 220, and 320 watts. The following model numbers are included in this recall: NZ 9110.3, NZ 9110.4, NZ-9110.5, NZ 9160.3, 9160.4, NZ 9220.3, NZ 9220.4, NZ 9220.5, NZ 9321.3, NZ9321.3, NZ 9321.4, NZ 9321.5. The model name and number can be found on a label on the back of the recalled fixtures. The fixtures were sold by NetZero USA, Citory Solutions, and Red Sail Developments and through other commercial distributors from August 2018 through October 2024 for between $100 and $415. The products were manufactured in China.

3. Hazard Information
The hazard identified in the recall notice is that the plastic pins securing the LED light fixture can degrade. This degradation can allow the electrically charged LED board to come loose and contact items nearby that can catch fire, posing a fire hazard. The firm has received seven reports of loose LED boards burning. No injuries have been reported.

4. Consumer Action Required
Consumers should immediately stop using the High Bay LED light fixture that shows any sign of a loose LED board or discoloration of the lens and turn the circuit off. The recall notice states that NetZero is contacting all known purchasers.

5. Official Remedy
Customers can contact NetZero USA to schedule a free inspection and on-site repair to replace the plastic pins or replace the LED board. The remedy options listed in the recall notice are Repair and Replace.

6. Contact Information
Consumers may contact NetZero USA toll-free at 888-326-2220 from 9 a.m. to 5 p.m. ET, Monday through Friday. Consumers may also email the firm at recall@netzero-usa.com. Additional information is available online at https://netzero-usa.com/recall or at http://www.netzero-usa.com by clicking on “Recalls” in the middle of the page.

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