Dupray Neat Steam Cleaners Recall

by

Published by Reclia Safety Desk | July 04, 2026

📌 Recall Notice

Product: Dupray Neat Steam Cleaners

Brand: Dupray

Hazards: Explosion Hazard, Burn Hazard, Laceration Hazard

What to do: Stop using this product. Follow the recall instructions for refund or replacement.

Official US CPSC Recall Notice
Recall #10626 |
View original notice →

Recall Summary

Product Dupray Neat Steam Cleaners
Brand Dupray
Category Consumer Goods
Recall Number 10626
Hazard Explosion Hazard, Burn Hazard, Laceration Hazard
Units Affected Not specified
Recall Date February 26, 2026
Remedy Contact manufacturer
Country 🇺🇸 United States

Recall Information Record
Database: Consumer Safety Database
Record Type: Factual Recall Notice
Source: CPSC Recall Notice

26283

—

1. Recall Summary

This recall involves the portable Dupray Neat Steam Cleaner, designed to clean, detail, sanitize, and deodorize household surfaces. The recall was announced on February 26, 2026. The product was manufactured in China and imported by Dupray USA LLC, of Newark, Delaware. Approximately 651,145 units were sold in the United States, and an additional 96,530 units were sold in Canada.

2. Affected Products

The recalled product is the Dupray Neat Steam Cleaner. The unit features a white base connected to a black flexible hose. The Model Number is DUP020WNA. The affected Batch/Date Codes range from 0118-01 through 0425-05. These codes are located on the rating label on the bottom of the cleaner. The product includes an accessory set containing various brushes, tools, a Velcro pad, and dust cloths.

The steam cleaners were sold online at dupray.com and in stores and online at Home Depot, Lowe’s, Macy’s, Walmart, Amazon.com, and other retailers nationwide from April 2018 through December 2025 for approximately $150.

3. Hazard Information

According to the recall notice, the steam cleaner’s boiler can rupture if it is overfilled, corroded, and the pressure release valve malfunctions. This condition poses a risk of burn hazards or serious injury to users or bystanders.

The firm has received 15 reports of boiler ruptures. These reports include four reports of minor burns, bruises, lacerations, and a broken wrist, as well as at least seven reports of minor property damage.

4. Consumer Action Required

Consumers should stop using the recalled steam cleaner immediately. Consumers must go to dupray.com for instructions on receiving a free replacement safety boiler cap. To determine eligibility for the recall, consumers will need their batch code, which is found on the bottom of the cleaner.

5. Official Remedy

The official remedy is a repair. Consumers will receive a free replacement safety boiler cap. The recall notice states that the new safety cap is quick and easy to install with a simple screw-on design.

6. Contact Information

Consumers may contact Dupray USA for additional information using the following methods:
– Toll-free telephone: 800-881-8482, available from 7 a.m. to 6 p.m. ET, Monday through Friday.
– Email: recall@dupray.com
– Website: www.dupray.com/recall, or go to www.dupray.com and click on the “Neat™ Steam Cleaner Recall” banner at the top of the page.

For Canadian consumers, additional information is available via the Government of Canada recall alert at recalls-rappels.canada.ca.

Note: Information not specified in the source data, such as specific UPC codes or individual retailer return policies, is not included in this record.

Recall Timeline

  • **February 26, 2026** – Recall announced by CPSC (Source)
  • **Current** – Consumers advised to stop using product
  • **Ongoing** – Refund or replacement available

Frequently Asked Questions

Q: How do I identify the recalled Dupray Neat Steam Cleaners?

A: Check the model and serial number on your product against the official recall notice (#10626).

Q: What should I do if I own the recalled Dupray Neat Steam Cleaners?

A: The recall notice advises consumers to stop using the product and follow the recall instructions.

Q: How do I get a refund or replacement for the recalled Dupray Neat Steam Cleaners?

A: Contact the manufacturer using the information in the recall notice.

Related Recalls (Click to expand)

Disclaimer: Information on this page is summarized from official recall notices.
Reclia is a recall information database and does not conduct product testing, safety certification,
or independent investigations.

Consumers should refer to the original recall notice
for complete details and official instructions.




Leave a Comment