Neve Strap Crampons and Accessory Kits Recall

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Published by Reclia Safety Desk | July 19, 2026

📌 Recall Notice

Product: Neve Strap Crampons and Accessory Kits

Brand: Neve

Hazards: Fall Hazard, Entrapment Hazard

What to do: Stop using this product. Follow the recall instructions for refund or replacement.

Official US CPSC Recall Notice
Recall #9969 |
View original notice →

Recall Summary

Product Neve Strap Crampons and Accessory Kits
Brand Neve
Category Consumer Goods
Recall Number 9969
Hazard Fall Hazard, Entrapment Hazard
Units Affected Not specified
Recall Date June 13, 2024
Remedy Contact manufacturer
Country 🇺🇸 United States

Recall Information Record
Database: Reclia Consumer Safety Database
Recall ID: 9969
Recall Number: 24261
Date of Record: 2024-06-13

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1. Recall Summary

Black Diamond Equipment is recalling Neve Strap Crampons and Accessory Kits. The recall was initiated on June 13, 2024, due to a fall hazard. The recall notice was published by the U.S. Consumer Product Safety Commission (CPSC) under Recall Number 24261. The firm has received three reports of incidents involving the crampons becoming loose or the heel cup becoming detached by hikers. No injuries have been reported.

2. Affected Products

The recall involves the following products:

– Neve Strap Crampons, Style No. 400073, with date codes 01-2021, 05-2022, 07-2023, 01-2024, and SS1271. The date codes are located on the rubber heel strap pull-tab and on the underside of the toe piece under the anti-balling plate. The products are made of aluminum plates with spikes that attach to boots for ice climbing. The metal plates have a bright green color, and a black plastic toe and heel bail with a black webbing strap that fastens around the ankle.
– Neve Strap Binding Accessory Kit, Style No. 400683, sold separately as spare parts/accessories.
– Neve Strap Heel Cup Screw & Nuts, Style No. 400687, sold separately as spare parts/accessories.

Number of Units: About 350 units were sold in the United States. In addition, about 28 units were sold in Canada.

Sold At: Black Diamond stores, REI, and other stores nationwide, and online at blackdiamond.com, backcountry.com, and REI.com from January 2024 through May 2024 for about $180.

Importer: Black Diamond Equipment, of Salt Lake City, Utah.

Manufacturer Country: Taiwan.

3. Hazard Information

The screws that connect the plastic heel cup to the aluminum heel unit of the crampon can loosen and allow the heel cup to detach from the crampon, posing a fall hazard.

Incidents: The firm has received three reports of incidents of the crampons becoming loose or the heel cup becoming detached by hikers. No injuries have been reported.

4. Consumer Action Required

Consumers should immediately stop using the recalled Neve Strap Crampons and accessory kits. Consumers should contact Black Diamond Equipment to receive a full refund. Consumers will receive a prepaid return label to mail the products back to Black Diamond Equipment, after which they will be issued a refund. The firm is contacting all known purchasers.

5. Official Remedy

The official remedy is a full refund. Consumers will receive a prepaid return label to mail the recalled products back to Black Diamond Equipment. After the products are returned, a refund will be issued.

6. Contact Information

– Phone: Black Diamond Equipment toll-free at 866-306-0865 from 10 a.m. to 4 p.m. MT Monday through Friday.
– Email: NeveStrapRecall@bdel.com
– Website: https://www.blackdiamondequipment.com/en_US/content/neve-strap-recall/ or www.blackdiamondequipment.com and click on “Recalls” at the top of the page for more information.

Additional Information: Not specified in the recall notice.

Recall Timeline

  • **June 13, 2024** – Recall announced by CPSC (Source)
  • **Current** – Consumers advised to stop using product
  • **Ongoing** – Refund or replacement available

Frequently Asked Questions

Q: How do I identify the recalled Neve Strap Crampons and Accessory Kits?

A: Check the model and serial number on your product against the official recall notice (#9969).

Q: What should I do if I own the recalled Neve Strap Crampons and Accessory Kits?

A: The recall notice advises consumers to stop using the product and follow the recall instructions.

Q: How do I get a refund or replacement for the recalled Neve Strap Crampons and Accessory Kits?

A: Contact the manufacturer using the information in the recall notice.

Related Recalls (Click to expand)

Disclaimer: Information on this page is summarized from official recall notices.
Reclia is a recall information database and does not conduct product testing, safety certification,
or independent investigations.

Consumers should refer to the original recall notice
for complete details and official instructions.




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