Avalanche transceiver Recall – EU Safety Gate

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Published by Reclia Safety Desk | July 21, 2026

📌 EU Safety Gate Recall Notice

Product: Avalanche transceiver

Brand: ARVA

Country: France

Hazards: Electric Shock Hazard, Non-Compliance

What to do: Stop using this product. Follow the recall instructions for refund or replacement.

🇪🇺 Official EU Safety Gate Recall Notice
Case #SR/01710/26 |
View original notice →

Recall Summary

Product Avalanche transceiver
Brand ARVA
Country France
Case Number SR/01710/26
Hazard Electric Shock Hazard, Non-Compliance
Source 🇪🇺 EU Safety Gate

Recall Information Record – EU Safety Gate Database
Case Number: SR/01710/26
Date of Record: Based on measures effective from 16/04/2026

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1. Recall Summary

The notifying country, France, has issued a recall and market withdrawal for the ARVA NEO BT PRO avalanche transceiver. The product is classified as an electrical appliance and equipment item under the category of avalanche casualty detectors. The recall was initiated due to a device malfunction that affects its core safety function. The product does not comply with the requirements of the Radio Equipment Directive. The distributor has taken multiple measures including withdrawal from the market, recall from end users, removal of the product listing by the online marketplace, and warning consumers of the risks.

2. Affected Products

– Product: Avalanche transceiver (avalanche casualty detector)
– Brand: ARVA
– Model / Type Number: NEO BT PRO
– Barcode: 3700507913434, 3700507913984, 3700507915810
– Country of Origin: France
– Notifying Country: France
– Batch Number: Not specified in the recall notice.
– Production Dates: Not specified in the recall notice.

3. Hazard Information

The device has a malfunction which could render it inoperative for signal transmission and the search for a buried victim in the event of an avalanche. This malfunction presents a risk of injuries. The product does not comply with the requirements of the Radio Equipment Directive. The risk level is classified as “Serious risk” in the source data. No other hazard types beyond the described malfunction and non-compliance are specified in the recall notice.

4. Consumer Action Required

Consumers are advised to take the following actions as specified in the official recall notice:
– Consumers should be aware that the product has been recalled from end users.
– Consumers have been warned of the risks associated with this product.
– Consumers should follow the instructions provided by the distributor and the manufacturer regarding the recall.
– Consumers should refer to the official recall URL provided by the manufacturer for specific instructions on how to proceed.

5. Official Remedy

The following measures have been taken by the distributor and other economic operators, with dates of entry into force:
– Withdrawal of the product from the market: Effective 16/04/2026.
– Recall of the product from end users: Effective 16/04/2026.
– Removal of this product listing by the online marketplace: Effective 03/07/2026.
– Warning consumers of the risks: Effective 03/07/2026.
The specific remedy (e.g., refund, replacement, or repair) is not explicitly stated in the recall notice beyond the recall and withdrawal actions.

6. Contact Information

– Manufacturer Recall Website: https://www.arva-equipment.com/module/arvaextra/productrecall2026
– EU Safety Gate Alert Reference: https://ec.europa.eu/safety-gate-alerts/screen/webReport/alertDetail/10099204
– Notifying Country: France
– Case Number: SR/01710/26
– Company Recall Code: Not specified in the recall notice.

Recall Timeline

  • **Current** – Recall announced via EU Safety Gate
  • **Ongoing** – Consumers advised to stop using product
  • **Ongoing** – Refund or replacement available from manufacturer

Frequently Asked Questions

Q: How do I identify the recalled Avalanche transceiver?

A: Check the product label and packaging against the official EU Safety Gate recall notice (Case #SR/01710/26).

Q: What should I do if I own the recalled Avalanche transceiver?

A: The recall notice advises consumers to stop using the product immediately and follow the recall instructions.

Q: How do I get a refund or replacement for the recalled Avalanche transceiver?

A: Contact the manufacturer or retailer using the information in the recall notice.

Related EU Recalls (Click to expand)

Disclaimer: Information on this page is summarized from official EU Safety Gate recall notices.
Reclia is a recall information database and does not conduct product testing, safety certification,
or independent investigations.

Consumers should refer to the original EU Safety Gate notice
for complete details and official instructions.




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