ARVA Neo BT Pro Avalanche Transceivers Recall

Published by Reclia Safety Desk | July 16, 2026

Recall Information Record: ARVA NEO BT PRO Avalanche Transceivers

1. Recall Summary
On February 27, 2025, a recall was announced for ARVA Neo BT Pro Avalanche Transceivers. The recall was issued by the U.S. Consumer Product Safety Commission (CPSC) under Recall Number 25164. The recall involves approximately 1,067 units. The recalled product is an avalanche transceiver used for locating individuals buried in snow. The recall was initiated due to a defect that can cause a loss of emergency transmission capability.

2. Affected Products
The recalled product is the ARVA Neo BT Pro Avalanche Transceiver. The device is described as black plastic with an LCD screen located below a red mark button. The text “NEO BT PRO” is printed on the left side of the device. The affected units have serial numbers ranging from NBP00052-1027 to NBP00287-1127 and from NB00300-1127 to NB11675-0329. The serial number is located inside the battery compartment, on the underside of the battery compartment lid. The transceivers were sold at winter outdoor sporting goods stores and ski and snowboard shops nationwide, as well as online at arva-equipment.com, backcountry.com, and Evo.com. The products were sold from September 2022 through January 2025 for approximately $430. The importer is Nic Impex ARVA Corp., of Orem, Utah. The product was manufactured in France.

3. Hazard Information
The hazard associated with this product is a defective fuse within the avalanche transceiver. According to the recall notice, this defect can cause power to drain from the battery. This power drain poses a risk of loss of emergency communication. The recall notice states that the loss of emergency transmission could result in serious injury or death. No injuries have been reported in connection with this recall.

4. Consumer Action Required
Consumers are instructed to immediately stop using the recalled device. Consumers should then contact NIC IMPEX ARVA CORP. to arrange for a free inspection and repair. The firm will provide consumers with a shipping label to return the recalled transceiver. No other consumer actions are specified in the recall notice.

5. Official Remedy
The official remedy for this recall is a free inspection and repair. Consumers are not offered a refund or replacement. The remedy is classified as a repair. The firm will provide a prepaid shipping label for consumers to return the transceiver for service.

6. Contact Information
Consumers can contact ARVA toll-free at 844-636-2782. The phone line is available from 9 a.m. to 5 p.m. Mountain Time, Monday through Friday. Consumers may also visit the recall website at https://us.arva-equipment.com/content/1488-recall and click on “USA” for more information. An additional online resource is available at https://us.arva-equipment.com/module/arvaextra/productrecall. The recall was published on the CPSC website on February 27, 2025. No other contact information is specified in the recall notice.

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