Anker Soundcore (A3102) and PowerConf Bluetooth (A3302) Speakers Recal

Published by Reclia Safety Desk | July 16, 2026

Recall Information Record – Reclia Database

Recall Summary
This recall involves lithium-ion battery packs in Anker Soundcore Bluetooth Speakers. The recall was published on December 5, 2024, by the U.S. Consumer Product Safety Commission (CPSC) under Recall Number 25056. The products were sold exclusively on Amazon.com. Anker and Amazon have contacted all known purchasers. The recall also applies to units sold in Canada, where approximately 9,764 units were sold.

Affected Products
The recalled products are Anker Soundcore (model A3102) and PowerConf Bluetooth (model A3302) Speakers. Specifically, only lithium-ion battery packs in Anker Soundcore Bluetooth Speakers with model numbers A3102016, A3302011, and A3302031 are included in this recall. The recalled speakers can be identified by the unit’s “SN Code,” which is visible on the underside of the Bluetooth Speakers. Consumers can type in the “SN Code” on Anker’s website at https://www.anker.com/product-recalls to determine if their product is part of the recall. Approximately 69,000 units were sold in the United States, and about 9,764 units were sold in Canada. The speakers were sold exclusively online at Amazon.com from March 2023 through October 2023 for between $28 and $130. The importer is Anker Innovations Limited, of Hong Kong. The products were manufactured in China.

Hazard Information
The lithium-ion batteries in the recalled A3102 Anker Soundcore (black) and A3302 PowerConf S3 Bluetooth Speakers can overheat, posing a fire hazard. The firm has received 33 reports of incidents involving the lithium-ion batteries in the speakers overheating. Some of those incidents involve smoking and small fires. One minor burn injury has been reported in connection with an overheating unit.

Consumer Action Required
Consumers should immediately stop using the recalled speakers. They must ensure the speakers are powered off and are not connected to any external power source or charger. Consumers should visit Anker at https://support.anker.com/s/emailcontactus to verify the speaker’s SN code and to fill out product recall information. Because of the lithium-ion batteries, consumers should dispose of the speaker in accordance with local and state regulations and not in the trash.

Official Remedy
Anker Innovations Limited will provide further instructions on how to obtain a replacement speaker free of charge. The remedy option is replacement.

Contact Information
Consumers may contact Anker at 800-988-7973 from 9 a.m. to 5 p.m. PT Monday through Friday. They may also email support@anker.com or visit the online contact page at https://support.anker.com/s/emailcontactus. A Live Chat function is available at https://support.anker.com/s/contact-us. Additional information is available at https://www.anker.com/product-recalls or by visiting www.anker.com and clicking on “Product Recalls” at the bottom of the page.

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