Anker Soundcore (A3102) and PowerConf Bluetooth (A3302) Speakers Recal

Published by Reclia Safety Desk | July 23, 2026

Recall Information Record
Database Entry ID: 10099
Recall Number: 25056
Date Published: 2024-12-05

1. Recall Summary
Anker Innovations Limited, of Hong Kong, in cooperation with the U.S. Consumer Product Safety Commission (CPSC) and Health Canada, is recalling lithium-ion battery packs contained in Anker Soundcore Bluetooth Speakers. The recall involves specific models of speakers sold exclusively on Amazon.com. The firm has received 33 reports of incidents involving the lithium-ion batteries in the speakers overheating. Some of these incidents involve smoking and small fires. One minor burn injury has been reported in connection with an overheating unit.

2. Affected Products
The recall includes lithium-ion battery packs in Anker Soundcore Bluetooth Speakers with the following model numbers: A3102016, A3302011, and A3302031. The recalled speakers are Anker Soundcore (A3102) and PowerConf Bluetooth (A3302) Speakers. The speakers were sold exclusively online at Amazon.com from March 2023 through October 2023 for between $28 and $130. Approximately 69,000 units were sold in the United States, and about 9,764 units were sold in Canada. The recalled speakers can be identified by the unit’s “SN Code,” which is visible on the underside of the Bluetooth Speaker. Consumers can type in the “SN Code” on Anker’s website to verify if their product is part of the recall. Anker and Amazon have contacted all known purchasers. The products were manufactured in China.

3. Hazard Information
The lithium-ion batteries in the recalled A3102 Anker Soundcore (black) and A3302 PowerConf S3 Bluetooth Speakers can overheat, posing a fire hazard. The firm has received 33 reports of incidents involving the lithium-ion batteries overheating, including reports of smoking and small fires. One minor burn injury has been reported in connection with an overheating unit.

4. Consumer Action Required
Consumers should immediately stop using the recalled speakers. Consumers must ensure the speakers are powered off and are not connected to any external power source or charger. Consumers should visit Anker at https://support.anker.com/s/emailcontactus to verify the speaker’s SN code and to fill out product recall information. Because the product contains lithium-ion batteries, consumers should dispose of the speaker in accordance with local and state regulations and not in the trash.

5. Official Remedy
Anker Innovations Limited will provide further instructions on how to obtain a replacement speaker free of charge. The official remedy option is a replacement.

6. Contact Information
Consumers may contact Anker at 800-988-7973 from 9 a.m. to 5 p.m. PT Monday through Friday. Consumers may also email Anker at support@anker.com or visit the online contact page at https://support.anker.com/s/emailcontactus. A Live Chat function is available at https://support.anker.com/s/contact-us. For more information, consumers can go to https://www.anker.com/product-recalls or visit www.anker.com and click on “Product Recalls” at the bottom of the page.

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