Glass Doorknobs Recall

Published by Reclia Safety Desk | July 19, 2026

Recall Information Record – Reclia Database

1. Recall Summary
On August 31, 2023, Prime-Line Products LLC, in cooperation with the U.S. Consumer Product Safety Commission (CPSC) and Health Canada, announced a recall of glass doorknobs sold under the Defender Security, Gate-House, and Reliabilt brand names. The recall was initiated due to a laceration hazard. The recall notice is identified by CPSC Recall Number 23271. Approximately 167,000 units were sold in the United States, and an additional 10,265 units were sold in Canada.

2. Affected Products
The recalled products are glass doorknobs that utilize fluted glass knobs. They were sold in the following finishes: bronze, brass, satin nickel, matte black, and chrome. The following model numbers are included in this recall: E 2279; E 2279-L; E 2311; E 2317; E 2328; E 2496; E 2497; E 2536; E 2536-L; E 2537; E 2537-L; E 2750; and E 2797. The model number is printed on the top right side of the packaging. The doorknobs were manufactured in China. They were sold at home improvement stores nationwide and online at Amazon.com, Wayfair.com, and other websites from February 2022 through April 2023, with a retail price between $20 and $45.

3. Hazard Information
The recalled glass doorknobs can crack and separate from the doorknob assembly, posing a laceration hazard to consumers. The firm has received five reports of the recalled doorknobs breaking and causing laceration injuries requiring stitches. No other injury information was specified in the recall notice.

4. Consumer Action Required
Consumers should immediately stop using the recalled doorknobs. Consumers must then contact Prime-Line for instructions on how to receive a full refund. No other consumer action instructions were provided in the recall notice.

5. Official Remedy
The official remedy for this recall is a full refund. Consumers who contact Prime-Line will receive instructions on how to obtain this refund. No alternative remedy options (such as replacement or repair) were specified in the recall notice.

6. Contact Information
Consumers may contact Prime-Line by phone at 800-729-6123 from 8 a.m. to 7 p.m. ET Monday through Friday. Consumers may also contact the firm by email at glassknobs@realtimeresults.net. Additional information is available online at https://www.recallrtr.com/glassknobs or at www.primeline.net by clicking on “Important Recall Information” at the top of the page. For Canadian consumers, a related recall notice is available via Health Canada at the following URL: https://recalls-rappels.canada.ca/en/alert-recall/https://recalls-rappels.canada.ca/en/alert-recall/prime-line-defender-security-glass-knobs-recalled-due-laceration-hazard. No other contact information was specified in the recall notice.

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