Lomi Roll-On Waxing Kits Recall

Published by Reclia Safety Desk | July 23, 2026

Recall Information Record – Reclia Database

1. Recall Summary
On June 13, 2024, Southern Telecom Inc., of New York, in cooperation with the U.S. Consumer Product Safety Commission (CPSC), announced a recall of Lomi Roll-On Waxing Kits. The recall was initiated because the roll-on warmer’s power cord can overheat and short circuit, posing fire, burn, and electrical shock hazards. The firm has received two reports of the warmer’s power cord overheating and/or short-circuiting, including two consumers who suffered burns, and one incident of property damage. The recall number is 24262.

2. Affected Products
The recall involves the Lomi Roll-On Waxing Kit with Wax Cartridge & Wax Strips, model number LOMB2003PK. The recalled boxed kits include a handheld wax warmer, a wax cartridge, wax strips, a power cord, and a user’s manual. The Lomi logo is printed on the front of the white and pink warmer, and on the outside of the product packaging. The Lomi logo and model number are on the bottom of the wax warmer. Approximately 19,500 units were sold. The kits were sold at Ross, DD’s, Bealls, and Burlington stores nationwide from April 2023 through October 2023 for about $13. The product was manufactured in China.

3. Hazard Information
The hazard identified in the recall notice is that the roll-on warmer’s power cord can overheat and short circuit, posing fire, burn, and electrical shock hazards. The firm has received two reports of the warmer’s power cord overheating and/or short-circuiting. As a result, two consumers suffered burns, and there was one incident of property damage. No other injuries or incidents are specified in the recall notice.

4. Consumer Action Required
Consumers should immediately stop using the recalled waxing kits. Consumers are instructed to write “Recalled” with a permanent marker on the wax warmer, unplug the warmer, cut the unplugged power cord, and submit a photo to Southern Telecom. After submitting the photo, consumers will receive instructions for a full refund. No other actions are specified in the recall notice.

5. Official Remedy
The official remedy is a full refund. Consumers must follow the steps outlined in the Consumer Action Required section to receive the refund. No replacement or repair option is listed in the recall notice.

6. Contact Information
Consumers may contact Southern Telecom toll-free at 888-959-0944 from 8 a.m. to 5 p.m. ET Monday through Friday. Consumers may also email the company at support@customersupport123.com. Additional information is available online at https://southerntelecom.com/recall-2024-06-13/ or by visiting www.southerntelecom.com and clicking on “Recall: LOMB2003PK Roll-On Waxing Kit” at the top of the page. No other contact methods are specified in the recall notice.

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