NTI residential gas boilers Recall

Published by Reclia Safety Desk | July 22, 2026

Recall Information Record: NTI TRX Series II Gas Boilers

1. Recall Summary
On June 5, 2025, a recall was announced for NTI-brand TRX Series II residential wall-mounted gas boilers. The recall was issued by NTI Boilers Inc., of Canada, in cooperation with the U.S. Consumer Product Safety Commission (CPSC). The recall involves approximately 323 units in the United States and an additional 459 units sold in Canada. The recall notice states that the boiler door can fail to seal properly due to incorrect burner door studs, allowing flames and gases to escape. No injuries have been reported in connection with this recall.

2. Affected Products
The recalled products are NTI-brand TRX Series II residential wall-mounted gas boilers. The specific model numbers included in the recall are TRX150, TRX199, and TRX199C. The boilers are gray in color and measure approximately 20 inches wide and 34 inches high. The serial number, model number, and product name are located on the rating plate on the left-hand side of the boiler. The affected serial numbers and ranges are as follows:
– TRX Series II / TRX150: Serial number 3314306C8 (range 242830000177-250130000073)
– TRX Series II / TRX199: Serial number 3314307C8 (range 242740000006-250220000014)
– TRX Series II / TRX199C: Serial number 3314308C8 (range 242750000127-250410000051)

The boilers were sold by independent heating and plumbing contractors and wholesale distributors nationwide from September 2024 through February 2025 for between $3,400 and $4,100. The manufacturer is NTI Boilers Inc., of Canada.

3. Hazard Information
According to the recall notice, the hazard involves the boiler door failing to seal properly due to incorrect burner door studs. This failure can allow flames and gases to escape, posing fire and carbon monoxide (CO) poisoning hazards. The recall notice states that these hazards can result in death or serious injury. No injuries have been reported as of the date of the recall notice.

4. Consumer Action Required
Consumers should immediately stop using the recalled boilers. Consumers who must continue using the boiler while awaiting repair should have working smoke and carbon monoxide alarms in their homes. Consumers should contact NTI Boilers to arrange to have a certified technician install the repair at no cost to the consumer. The recall notice does not specify a refund or replacement; the official remedy is a free repair.

5. Official Remedy
The official remedy, as stated in the recall notice, is a free repair. Consumers are instructed to contact NTI Boilers to schedule a certified technician to install the repair at no cost. No other remedy options (such as refund or replacement) are specified in the recall notice.

6. Contact Information
Consumers can contact NTI Boilers for more information or to arrange the repair using the following methods:
– Toll-free telephone: 800-688-2575, available from 7 a.m. to 8 p.m. ET Monday through Friday.
– Email: recall@ntiboilers.com
– Online: http://www.ntiboilers.com/trx-safety-recall or at www.ntiboilers.com, clicking on “Urgent Recall” at the top of the page.

Additional information regarding the Canadian recall is available at the Health Canada recall website, as noted in the source data.

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