Electronic LED modules used on Floating Stairs and Rails Recall

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Published by Reclia Safety Desk | July 22, 2026

📌 Recall Notice

Product: Electronic LED modules used on Floating Stairs and Rails

Brand: Electronic

Hazards: Fire Hazard

What to do: Stop using this product. Follow the recall instructions for refund or replacement.

Official US CPSC Recall Notice
Recall #10386 |
View original notice →

Recall Summary

Product Electronic LED modules used on Floating Stairs and Rails
Brand Electronic
Category Electronics
Recall Number 10386
Hazard Fire Hazard
Units Affected Not specified
Recall Date August 14, 2025
Remedy Contact manufacturer
Country 🇺🇸 United States

Recall Information Record
Database Entry ID: 10386
Recall Number: 25436
Date Posted: August 14, 2025

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1. Recall Summary

Viewrail, of Goshen, Indiana, is recalling approximately 2,720 electronic LED modules used with floating stairs and rails. The recall was initiated because the LED module can overheat, causing it to melt, which poses a fire hazard. The firm has received 20 reports of modules overheating or melting. No injuries have been reported. The modules were sold as accessories that came with floating stairs and/or rails with LED lighting when requested by consumers.

2. Affected Products

The recalled product is an electronic module for LEDs used to control lighting with floating stairs and rails. The module is located inside the metal stringer tube on the back of the stairs. The module is rectangular and white in color with model number “E2-WR” located on the front. The modules were sold exclusively online at Viewrail.com from August 2023 through June 2025 for about $80. The modules were manufactured in China. No other model numbers, types, or UPCs are specified in the recall notice.

3. Hazard Information

The hazard identified in the recall notice is that the LED module can overheat, causing it to melt, which poses a fire hazard. The firm has received 20 reports of modules overheating or melting. No injuries have been reported. No other hazards, incidents, or injuries are specified in the source data.

4. Consumer Action Required

Consumers should immediately stop using the recalled LED modules. Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided. No other consumer actions are specified in the recall notice.

5. Official Remedy

The official remedy offers two options:
– Replacement: Consumers can schedule an appointment for a technician to come to their residence and replace the module free of charge.
– Refund: Consumers can request a refund for the module only in the form of a refund check. The refund amount will be the amount on the purchase receipt, or the sales price for the module if no receipt is provided.

No other remedy options are specified in the recall notice.

6. Contact Information

Consumers may contact Viewrail for more information by any of the following methods:
– Telephone: Toll-free at (888) 500-2151 from 9 a.m. to 5 p.m. ET Monday through Friday.
– Email: info@viewrail.com
– Website: https://www.viewrail.com/recall or https://www.viewrail.com/support and click on “Product Recalls” at the bottom of the page.

No other contact methods are specified in the recall notice.

Recall Timeline

  • **August 14, 2025** – Recall announced by CPSC (Source)
  • **Current** – Consumers advised to stop using product
  • **Ongoing** – Refund or replacement available

Frequently Asked Questions

Q: How do I identify the recalled Electronic LED modules used on Floating Stairs and Rails?

A: Check the model and serial number on your product against the official recall notice (#10386).

Q: What should I do if I own the recalled Electronic LED modules used on Floating Stairs and Rails?

A: The recall notice advises consumers to stop using the product and follow the recall instructions.

Q: How do I get a refund or replacement for the recalled Electronic LED modules used on Floating Stairs and Rails?

A: Contact the manufacturer using the information in the recall notice.

Related Recalls (Click to expand)

Disclaimer: Information on this page is summarized from official recall notices.
Reclia is a recall information database and does not conduct product testing, safety certification,
or independent investigations.

Consumers should refer to the original recall notice
for complete details and official instructions.




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