Wireless earphones Recall – EU Safety Gate

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Published by Reclia Safety Desk | July 21, 2026

📌 EU Safety Gate Recall Notice

Product: Wireless earphones

Brand: hoco.

Country: Hungary

Hazards: Fire Hazard, Electric Shock Hazard, Non-Compliance

What to do: Stop using this product. Follow the recall instructions for refund or replacement.

🇪🇺 Official EU Safety Gate Recall Notice
Case #OR/00052/26 |
View original notice →

Recall Summary

Product Wireless earphones
Brand hoco.
Country Hungary
Case Number OR/00052/26
Hazard Fire Hazard, Electric Shock Hazard, Non-Compliance
Source 🇪🇺 EU Safety Gate

Recall Information Record – Reclia Database

1. Recall Summary
The notifying country of Hungary has issued a recall for wireless earphones identified under case number OR/00052/26. The product is a purple wireless earphone set sold under the brand hoco. The recall was initiated due to a safety defect in the battery management system. The product does not comply with the General Product Safety Regulation nor with the European standard EN 62368-1. The recall notice was published on the EU Safety Gate system.

2. Affected Products
– Product: Wireless earphones
– Brand: hoco.
– Name: CRYSTAL TWS HEADSET; Smart true wireless BT headset purple
– Model / Type Number: EQ3
– Barcode: 6931474798589
– Batch Number: Not specified in the recall notice.
– Production Dates: Not specified in the recall notice.
– Country of Origin: People’s Republic of China
– Notifying Country: Hungary
– Category: Electrical appliances and equipment
– Type: Consumer product

3. Hazard Information
The danger identified in the recall notice is that the battery management system lacks a cell temperature monitoring device. As a result, the product can overheat and cause burns to the user. The risk type is classified as “Burns.” The product does not comply with the General Product Safety Regulation nor with the European standard EN 62368-1.

4. Consumer Action Required
The recall notice does not specify direct instructions for consumers regarding what they should do with the product. However, the official measures ordered by the authorities include the withdrawal of the product from the market and a ban on the marketing of the product and any accompanying measures. Consumers who have purchased this product should stop using it immediately and contact the distributor for further instructions. The recall notice does not provide a specific consumer hotline or website for individual action.

5. Official Remedy
The following measures were ordered by the authorities:
– Type of economic operator to whom the measure(s) were ordered: Distributor
– Category of measure(s): Withdrawal of the product from the market
– Date of entry into force: 02/04/2025
– Type of economic operator to whom the measure(s) were ordered: Distributor
– Category of measure(s): Ban on the marketing of the product and any accompanying measures
– Date of entry into force: 02/04/2025

The recall notice does not specify a remedy such as a refund, replacement, or repair for individual consumers. The official remedy is limited to market-level actions (withdrawal and marketing ban) directed at the distributor.

6. Contact Information
– Recall Reference Number: OR/00052/26
– EU Safety Gate Alert Link: https://ec.europa.eu/safety-gate-alerts/screen/webReport/alertDetail/10098640
– Notifying Country: Hungary
– Brand: hoco.
– Company Recall Code: Not specified in the recall notice.
– Distributor Contact: Not specified in the recall notice. Consumers are advised to contact the point of purchase (distributor) for further information regarding the withdrawal and ban.

Recall Timeline

  • **Current** – Recall announced via EU Safety Gate
  • **Ongoing** – Consumers advised to stop using product
  • **Ongoing** – Refund or replacement available from manufacturer

Frequently Asked Questions

Q: How do I identify the recalled Wireless earphones?

A: Check the product label and packaging against the official EU Safety Gate recall notice (Case #OR/00052/26).

Q: What should I do if I own the recalled Wireless earphones?

A: The recall notice advises consumers to stop using the product immediately and follow the recall instructions.

Q: How do I get a refund or replacement for the recalled Wireless earphones?

A: Contact the manufacturer or retailer using the information in the recall notice.

Related EU Recalls (Click to expand)

Disclaimer: Information on this page is summarized from official EU Safety Gate recall notices.
Reclia is a recall information database and does not conduct product testing, safety certification,
or independent investigations.

Consumers should refer to the original EU Safety Gate notice
for complete details and official instructions.




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