ASUS ROG Maximus Z690 Hero Motherboards Recall

Published by Reclia Safety Desk | July 20, 2026

Recall Information Record: ASUS ROG Maximus Z690 Hero Motherboards

1. Recall Summary
On August 18, 2022, ASUS Computer International, in cooperation with the U.S. Consumer Product Safety Commission (CPSC), announced a recall of approximately 10,000 units of ASUS ROG Maximus Z690 Hero computer motherboards. The recall was initiated due to a manufacturing defect involving a capacitor installed in a reverse position on the motherboard. This defect can lead to a short circuit, overheating, or melting, posing fire and burn hazards to consumers. The recall notice was published on the CPSC website under Recall Number 22201. ASUS Computer International reported receiving 10 incidents of the motherboards overheating and melting. No injuries have been reported as of the recall date.

2. Affected Products
The recall involves ASUS ROG Maximus Z690 Hero computer motherboards sold separately for use in custom-built computers. The affected motherboards have part number 90MB18E0-MVAAY0. Units with serial numbers that begin with the letters MA, MB, or MC are included in the recall, as these prefixes indicate the motherboard was manufactured in 2021. The part number is located on a white label on the bottom side of the motherboard, next to the 24-pin power connector, and also appears on the product packaging. Detailed instructions for consumers to verify whether their specific motherboard is part of the recall are available on the firm’s website at https://www.asus.com/support/rog-maximus-z690-hero-checking. The motherboards were sold at Best Buy and Micro Center stores nationwide, as well as online through Newegg and Amazon.com, from October 2021 through December 2021, at a retail price of approximately $600. The manufacturer of the product is Lite-On Vietnam Co. Ltd. (Cong Ty Tnhh Lite On Vietnam), of Vietnam. The importer is ASUS Computer International, of Fremont, California.

3. Hazard Information
The hazard identified in the recall notice is that a capacitor on the motherboard was installed in a reverse position during manufacturing. This incorrect installation can cause a short circuit, leading to overheating or melting of the motherboard components. This condition poses fire and burn hazards to consumers. ASUS Computer International has received 10 reports of the motherboards overheating and melting. No injuries have been reported in connection with this hazard.

4. Consumer Action Required
Consumers are instructed to immediately stop using the recalled motherboard. After ceasing use, consumers should visit the ASUS recall website at https://www.asus.com/us/site/recalls for specific instructions on how to return the product. The recall notice does not specify any alternative actions, such as uninstalling the motherboard or powering down the computer, beyond the directive to stop using the product. Consumers should not attempt to repair the motherboard themselves.

5. Official Remedy
The official remedy for this recall is a free replacement of the recalled motherboard. Consumers who return the product in accordance with the instructions provided on the ASUS recall website will receive a replacement unit, including shipping costs. The recall notice does not specify a refund option or any other remedy. The remedy option listed in the recall data is “Replace.”

6. Contact Information
Consumers with questions about this recall may contact ASUS Computer International toll-free at 888-363-1885. The phone line is available from 9 a.m. to 12 a.m. Eastern Time, Monday through Friday. Consumers may also visit the ASUS recall website at https://www.asus.com/us/site/recalls or the main ASUS website at https://www.asus.com/us/ and click on the “Recalls” link at the bottom of the page for additional information. The recall notice does not provide an email address or other contact methods.

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