thyssenkrupp Access Corp. Residential Elevators Recall

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Published by Reclia Safety Desk | July 20, 2026

📌 Recall Notice

Product: thyssenkrupp Access Corp. Residential Elevators

Brand: ThyssenKrupp Access Manufacturing, LLC

Hazards: Entrapment Hazard

What to do: Stop using this product. Follow the recall instructions for refund or replacement.

Official US CPSC Recall Notice
Recall #9392 |
View original notice →

Recall Summary

Product thyssenkrupp Access Corp. Residential Elevators
Brand ThyssenKrupp Access Manufacturing, LLC
Category Toys Children
Recall Number 9392
Hazard Entrapment Hazard
Units Affected Not specified
Recall Date September 14, 2022
Remedy Contact manufacturer
Country 🇺🇸 United States

Recall Summary

This recall involves home or residential elevators manufactured and sold by ThyssenKrupp Access Corp. (TKA) and related entities. The recall was announced on September 14, 2022, following a settlement between the U.S. Consumer Product Safety Commission (CPSC) and TKA. The recall covers elevators sold under a variety of TKA-owned model names, including Chaparral, Destiny, LEV, LEV II, LEV II Builder, Rise, Volant, Windsor, Independence, and Flexi-Lift. These elevators were manufactured and sold to dealers for installation in homes between approximately 1996 and 2012. The recall notice states that one child death has been reported in connection with this hazard.

Affected Products

The affected products are thyssenkrupp Access Corp. residential elevators. Approximately 16,800 units are included in this recall. The elevators were sold for between $15,000 and $25,000 for a two-landing installation. The elevators were sold to dealers for installation in homes between approximately 1996 and 2012. The manufacturers listed in the recall notice include ThyssenKrupp Access Manufacturing, LLC, thyssenkrupp Access Corp., Access Industries, and National Wheel-O-Vator. The elevators were manufactured in the United States. Specific model numbers or serial numbers are not specified in the recall notice.

Hazard Information

The hazard involves children becoming entrapped in the space between the exterior hoistway door and the elevator car door or gate. If the elevator is called to another floor while a child is in that space, the child can suffer serious injury or death. The recall notice reports three incidents involving these elevators. These incidents include a 2-year-old child who died in 2017 and a 2010 incident that left a 3-year-old child permanently disabled. The recall notice explicitly states that the entrapment hazard poses a risk of serious injury or death to children.

Consumer Action Required

Homeowners who have one of these recalled elevators should immediately contact TKA to schedule a free inspection and free installation of a space guard. The space guard is a safety device designed to prevent entrapment in the gap between the exterior hoistway door and the interior elevator car gate. Alternatively, TKA will provide inspection and installation instructions directly to homeowners who do not wish to have an installer come into their home. The recall notice does not specify that consumers should stop using the elevator, but it instructs immediate contact with TKA for the inspection and installation of the safety device.

Official Remedy

The official remedy is a free inspection and free installation of a space guard. The recall notice lists the remedy options as “Inspect” and “Repair.” Homeowners are entitled to have TKA inspect their elevator and install the necessary space guard(s) at no cost. For homeowners who prefer not to have an installer enter their home, TKA will provide the inspection and installation instructions directly to the homeowner.

Contact Information

Homeowners should contact TKA at 800-285-9862 from 9 a.m. to 5 p.m. ET Monday through Friday. Alternatively, they can visit the TKA Home Elevator Safety Program website at https://homelevator-safety.com or send an email to info@homelevator-safety.com. The recall notice does not provide a specific deadline for contacting TKA.

Recall Timeline

  • **September 14, 2022** – Recall announced by CPSC (Source)
  • **Current** – Consumers advised to stop using product
  • **Ongoing** – Refund or replacement available

Frequently Asked Questions

Q: How do I identify the recalled thyssenkrupp Access Corp. Residential Elevators?

A: Check the model and serial number on your product against the official recall notice (#9392).

Q: What should I do if I own the recalled thyssenkrupp Access Corp. Residential Elevators?

A: The recall notice advises consumers to stop using the product and follow the recall instructions.

Q: How do I get a refund or replacement for the recalled thyssenkrupp Access Corp. Residential Elevators?

A: Contact the manufacturer using the information in the recall notice.

Related Recalls (Click to expand)

Disclaimer: Information on this page is summarized from official recall notices.
Reclia is a recall information database and does not conduct product testing, safety certification,
or independent investigations.

Consumers should refer to the original recall notice
for complete details and official instructions.




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