Residential elevators Recall

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Published by Reclia Safety Desk | July 20, 2026

📌 Recall Notice

Product: Residential elevators

Brand: Cambridge Elevating Inc., of Canada

Hazards: Strangulation Hazard, Entrapment Hazard

What to do: Stop using this product. Follow the recall instructions for refund or replacement.

Official US CPSC Recall Notice
Recall #9405 |
View original notice →

Recall Summary

Product Residential elevators
Brand Cambridge Elevating Inc., of Canada
Category Toys Children
Recall Number 9405
Hazard Strangulation Hazard, Entrapment Hazard
Units Affected Not specified
Recall Date September 29, 2022
Remedy Contact manufacturer
Country 🇺🇸 United States

Recall Information Record – Reclia Database

Recall Summary
On September 29, 2022, a recall was announced for Cambridge Elevating residential elevators. The recall involves model lines Elmira and Heritage. The Cambridge Elevating brand name is located on the controller. These elevators are used in consumers’ homes. The recall was published by the U.S. Consumer Product Safety Commission (CPSC) under Recall Number 22234. No injuries have been reported in connection with this recall.

Affected Products
The recalled products are Cambridge Elevating residential elevators, specifically the Elmira and Heritage models. The elevators were sold by Cambridge Elevating and authorized residential elevator dealers nationwide from 1991 through August 2022. The retail price for the elevators, including installation, ranged between $12,000 and $60,000. The number of units affected is approximately 1,700. The manufacturer is Cambridge Elevating Inc., of Canada. The product UPCs are not specified in the recall notice.

Hazard Information
The hazard associated with these residential elevators is child entrapment. According to the recall notice, young children can become entrapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate if there is a hazardous gap. If the elevator is called to another floor while a child is in that space, the child can suffer serious injuries or death. The recall notice states that no injuries have been reported as of the date of publication.

Consumer Action Required
Consumers who own a recalled Cambridge Elevating residential elevator should take the following actions as stated in the recall notice:
– Keep unsupervised young children away from the recalled residential elevators.
– Contact Cambridge Elevating Inc. for instructions on how to measure for space guards to correct any hazardous gap.

The recall notice does not instruct consumers to stop using the elevator entirely, but it explicitly directs that unsupervised young children should be kept away from the unit.

Official Remedy
The official remedy offered by Cambridge Elevating Inc. is a repair. Specifically, the company will provide space guards free of charge to correct any hazardous gap. Additionally, assistance with the installation of the space guards will be provided upon request. No refund or replacement is offered under this recall. The remedy is limited to the provision and installation assistance of space guards.

Contact Information
Consumers seeking more information or to arrange for the remedy should contact Cambridge Elevating using the following methods:
– Toll-free telephone: 866-207-6551, available from 8 a.m. to 5 p.m. ET, Monday through Friday.
– Email: homeelevator-recall@cambridgeelevating.com
– Online: https://homeelevator-recall.com/cambridge-elevating/
– Alternatively, consumers may visit www.cambridgeelevating.com and click on “Elevator Recalls” at the bottom of the page for more information.

No other contact information, such as a physical mailing address for the company, is specified in the recall notice.

Recall Timeline

  • **September 29, 2022** – Recall announced by CPSC (Source)
  • **Current** – Consumers advised to stop using product
  • **Ongoing** – Refund or replacement available

Frequently Asked Questions

Q: How do I identify the recalled Residential elevators?

A: Check the model and serial number on your product against the official recall notice (#9405).

Q: What should I do if I own the recalled Residential elevators?

A: The recall notice advises consumers to stop using the product and follow the recall instructions.

Q: How do I get a refund or replacement for the recalled Residential elevators?

A: Contact the manufacturer using the information in the recall notice.

Related Recalls (Click to expand)

Disclaimer: Information on this page is summarized from official recall notices.
Reclia is a recall information database and does not conduct product testing, safety certification,
or independent investigations.

Consumers should refer to the original recall notice
for complete details and official instructions.




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