Apollo Phantom Electric Scooters Recall

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Published by Reclia Safety Desk | July 19, 2026

📌 Recall Notice

Product: Apollo Phantom Electric Scooters

Brand: Apollo

Hazards: Fall Hazard, Laceration Hazard

What to do: Stop using this product. Follow the recall instructions for refund or replacement.

Official US CPSC Recall Notice
Recall #9697 |
View original notice →

Recall Summary

Product Apollo Phantom Electric Scooters
Brand Apollo
Category Consumer Goods
Recall Number 9697
Hazard Fall Hazard, Laceration Hazard
Units Affected Not specified
Recall Date August 31, 2023
Remedy Contact manufacturer
Country 🇺🇸 United States

Recall Information Record
Database: Consumer Safety Database
Record Type: Factual Recall Notice
Source: CPSC Recall Notice

23270

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1. Recall Summary

On August 31, 2023, Apollo Imports Inc., of Newark, Delaware, initiated a voluntary recall of approximately 3,900 Apollo Phantom Electric Scooters. The recall was published by the U.S. Consumer Product Safety Commission (CPSC) under Recall Number 23270. The recall involves the Apollo Phantom V1, V2, and 60V Electric Scooter models. The reason for the recall is that the bolt connecting the stem of the scooter to the front suspension and wheel assembly can come loose, posing fall and injury hazards to the user.

2. Affected Products

The recall includes the Apollo Phantom V1, V2, and 60V Electric Scooter models. The scooter has one stem bolt that connects the stem of the scooter with the front suspension and wheel assembly. The word “Apollo” is printed on the stem of the scooter. “Apollo Phantom” is displayed on the rear left side of the grip tape on the deck of the scooter. “Apollo Phantom” is also listed on the bottom of the scooter with the model year. The scooters were sold at various online retailers including Apolloscooters.com, Fluidfreeride.com, Justride.com, Adventuresportsusa.com, and Allelectricmotion.com from June 2021 through May 2023. The retail price was between $2,000 and $2,500. The scooters were manufactured in China.

3. Hazard Information

The hazard identified in the recall notice is that the bolt on the electric scooter can come loose, causing the suspension and wheel assembly to separate. This poses fall and injury hazards to the consumer. The firm has received seven reports of the bolt breaking, resulting in the stem detaching or loosening. These incidents have resulted in three reported injuries, including bruising, cuts, and abrasions.

4. Consumer Action Required

Consumers should immediately stop using the recalled scooters. Consumers should contact Apollo for a free replacement bolt to repair the scooter. The firm will send instructions with a video link demonstrating how consumers can install the new bolt on their scooter at home. Apollo will also make its servicing and partner locations available to any customers to have the bolt replaced or tightened free of charge. Apollo is contacting all known purchasers directly.

5. Official Remedy

The official remedy for this recall is a repair. Apollo is providing a free replacement bolt to consumers. The firm will provide instructions and a video link for home installation. Alternatively, consumers may bring their scooter to an Apollo servicing or partner location to have the bolt replaced or tightened free of charge.

6. Contact Information

Consumers may contact Apollo toll-free at 833-693-3468 from 9 a.m. to 5 p.m. ET Monday through Friday. Consumers may also contact Apollo by email at support@apolloscooters.co. Additional information is available online at https://apolloscooters.co/pages/apollo-phantom-2021-2022-bolt-recall or at www.apolloscooters.com by clicking on “Recalls” located at the bottom of the page.

Recall Timeline

  • **August 31, 2023** – Recall announced by CPSC (Source)
  • **Current** – Consumers advised to stop using product
  • **Ongoing** – Refund or replacement available

Frequently Asked Questions

Q: How do I identify the recalled Apollo Phantom Electric Scooters?

A: Check the model and serial number on your product against the official recall notice (#9697).

Q: What should I do if I own the recalled Apollo Phantom Electric Scooters?

A: The recall notice advises consumers to stop using the product and follow the recall instructions.

Q: How do I get a refund or replacement for the recalled Apollo Phantom Electric Scooters?

A: Contact the manufacturer using the information in the recall notice.

Related Recalls (Click to expand)

Disclaimer: Information on this page is summarized from official recall notices.
Reclia is a recall information database and does not conduct product testing, safety certification,
or independent investigations.

Consumers should refer to the original recall notice
for complete details and official instructions.




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