Razor Icon electric scooters Recall

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Published by Reclia Safety Desk | July 19, 2026

📌 Recall Notice

Product: Razor Icon electric scooters

Brand: Razor USA LLC, of Cerritos, Calif.

Hazards: Fall Hazard, Strangulation Hazard

What to do: Stop using this product. Follow the recall instructions for refund or replacement.

Official US CPSC Recall Notice
Recall #10011 |
View original notice →

Recall Summary

Product Razor Icon electric scooters
Brand Razor USA LLC, of Cerritos, Calif.
Category Electronics
Recall Number 10011
Hazard Fall Hazard, Strangulation Hazard
Units Affected Not specified
Recall Date July 25, 2024
Remedy Contact manufacturer
Country 🇺🇸 United States

Recall Summary

This recall involves all Razor Icon electric scooters. The recall was initiated by Razor USA LLC, of Cerritos, Calif., and was published on July 25, 2024. The firm has received 34 reports of partial or complete downtube separation, with two reported injuries including bruising. The scooters were manufactured in China.

Affected Products

The recall includes all Razor Icon electric scooters with the following model numbers and serial numbers. The model number is printed in the lower right corner of the label located on the bottom of the deck. The serial number is printed below the bar code on the same label with “31”, and on the back of the charger.

Model Numbers and Serial Numbers (first 8 digits):
– 13110003: 31EK30-01 or 31EK30-02
– 13110005: 31EK30-01 or 31EK30-02
– 13110040: 31EK20-01 or 31EK20-02
– 13110042: 31EK20-01 or 31EK20-02
– 13110060: 31EK60-01
– 13110061: 31EK60-01
– 13110062: 31EK90-01
– 13110063: 31EK90-01
– 13110084: 31EK10-01

The Razor Icons were sold in the following colors: black, blue, orange, pink and red. “Razor” is printed in large lettering on the stem of the handlebars and the floorboard.

Approximately 7,300 units were sold. The scooters were sold at Target, Walmart, Best Buy, and other stores nationwide and online at Amazon.com, Walmart.com, Razor.com and other websites from September 2022 through March 2024 for about $600.

Hazard Information

The downtube of the recalled electric scooter can separate from the floorboard during use, posing a fall hazard. The firm has received 34 reports of partial or complete downtube separation with two reported injuries, including bruising.

Consumer Action Required

Consumers should immediately stop using the recalled scooters and contact Razor to receive a refund or coupon. Consumers will be asked to remove the handlebar and return only the handlebar to Razor. Razor will send consumers a prepaid shipping label and pouch for the return. The scooter’s lithium-ion batteries must be disposed of in accordance with any local and state laws, and not in the trash. The rest of the scooter should be disposed of separately in accordance with any local and state laws.

Official Remedy

Consumers with proof of purchase for recalled scooters bought on or after March 11, 2023, can receive a full refund. All other consumers can request a $700 coupon for a future purchase on razor.com or a $300 refund.

Contact Information

Consumers may contact Razor toll-free at 866-467-2967 from 8 a.m. to 5 p.m. PT Monday through Friday, or online at www.razor.com/iconrecall or at www.razor.com and click on “Recall Information” at the bottom of the page for more information.

Recall Timeline

  • **July 25, 2024** – Recall announced by CPSC (Source)
  • **Current** – Consumers advised to stop using product
  • **Ongoing** – Refund or replacement available

Frequently Asked Questions

Q: How do I identify the recalled Razor Icon electric scooters?

A: Check the model and serial number on your product against the official recall notice (#10011).

Q: What should I do if I own the recalled Razor Icon electric scooters?

A: The recall notice advises consumers to stop using the product and follow the recall instructions.

Q: How do I get a refund or replacement for the recalled Razor Icon electric scooters?

A: Contact the manufacturer using the information in the recall notice.

Related Recalls (Click to expand)

Disclaimer: Information on this page is summarized from official recall notices.
Reclia is a recall information database and does not conduct product testing, safety certification,
or independent investigations.

Consumers should refer to the original recall notice
for complete details and official instructions.




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