woom bicycles OFF 5, OFF AIR 5, OFF 6, OFF AIR 6, and ORIGINAL 6 Recal

Published by Reclia Safety Desk | July 19, 2026

Recall Information Record
Database Entry ID: 10091
Recall Number: 25043
Date of Record: 2024-11-14

1. Recall Summary
woom Bikes USA is recalling certain models of children’s bicycles. The recall involves the ORIGINAL 6 bicycles from model years 2016 to 2020, and the OFF 5, OFF AIR 5, OFF 6, and OFF AIR 6 bicycles from model years 2019 to 2020. The bicycles are designed for children between 10 and 14 years old. The word “woom” is displayed on the sides of the downtube in white letters and is also visible on the front of the headtube. The ORIGINAL 6 bikes were sold in red, green, blue, purple, and yellow colors. The OFF mountain bikes were available in black frames with silver forks. The bicycles were manufactured in Cambodia.

2. Affected Products
The recalled products are:
– woom ORIGINAL 6 (model years 2016-2020)
– woom OFF 5 (model years 2019-2020)
– woom OFF AIR 5 (model years 2019-2020)
– woom OFF 6 (model years 2019-2020)
– woom OFF AIR 6 (model years 2019-2020)

Approximately 2,500 units are affected in the United States. The bicycles were sold online exclusively at www.woom.com from September 2016 through October 2020 for between $500 and $900.

3. Hazard Information
The hazard identified in the recall notice is that the crank can break due to fatigue fractures. This can cause the rider to lose control, posing fall and crash hazards. The firm has received five reports of the crank breaking, including one report of an injury to a child.

4. Consumer Action Required
Consumers should immediately stop using the recalled bicycles. Consumers should contact woom Bikes USA for instructions on how to get a free replacement crankset. Consumers can use the online crank checker tool found at woom.com to determine if their bicycle is affected by the recall. All known purchasers are being contacted directly by woom.

5. Official Remedy
The official remedy is a free replacement crankset. Consumers with affected cranksets will be sent a free replacement that must be installed by a bike repair technician at their preferred bike shop. Reimbursement in the way of a check will be issued for the consumer’s crank replacement expense upon submission of the repair receipt.

6. Contact Information
– Phone: woom Bikes USA toll-free at 855-966-6872 from 8 a.m. to 5 p.m. CT, Monday through Friday.
– Email: productsafetyUS@woom.com
– Website: https://faq.us.woombikes.com/category/88-recall-notice or www.woom.com/en_US/ and click on “Safety and Recalls” at the bottom of the page to register for the recall using the online crank checker tool.

Frequently Asked Questions

Related Recalls (Click to expand)

• 
  SDADI Kitchen Step Stools, models LT01 and LT05
  
  Fall Hazard, Laceration Hazard
• 
  Cat & Jack Children’s Sandals
  
  Fall Hazard, Choking Hazard
• 
  Boon PIVOT Collapsible Toddler Tower Kitchen Step Stools
  
  Fall Hazard
• 
  Wade Logan Annyka 9-Drawer Fabric Dressers
  
  Fall Hazard, Entrapment Hazard
• 
  MNIENT Adult Portable Bed Rails
  
  Fall Hazard, Laceration Hazard