Segway Ninebot P100 KickScooters Recall

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Published by Reclia Safety Desk | July 19, 2026

📌 Recall Notice

Product: Segway Ninebot P100 KickScooters

Brand: Segway

Hazards: Fall Hazard, Laceration Hazard

What to do: Stop using this product. Follow the recall instructions for refund or replacement.

Official US CPSC Recall Notice
Recall #10096 |
View original notice →

Recall Summary

Product Segway Ninebot P100 KickScooters
Brand Segway
Category Consumer Goods
Recall Number 10096
Hazard Fall Hazard, Laceration Hazard
Units Affected Not specified
Recall Date November 21, 2024
Remedy Contact manufacturer
Country 🇺🇸 United States

Recall Information Record – Reclia Database

1. Recall Summary
On November 21, 2024, Segway Inc., of Los Angeles, California, in cooperation with the U.S. Consumer Product Safety Commission (CPSC), announced a recall of Segway Ninebot P100 KickScooters. The recall was initiated due to a defect that can cause the front fork to break, posing fall and injury hazards to the rider. The recall number assigned by CPSC is 25052. The firm has received 31 reports of broken front forks, including six reports of injuries. Injuries reported include a fracture, cuts, scrapes, bruises, and shoulder pain.

2. Affected Products
The recall involves Segway Ninebot KickScooters with model number P100S and a manufacture date in 2023. The affected units have serial numbers containing date codes 2308 or greater (e.g., xxxxx2308xxxxx, xxxx2310xxxxx, xxxxx2311xxxxx). The serial number is located on the left side of the KickScooter. The 6th and 7th digits of the serial number represent the year of manufacture, and the 8th and 9th digits represent the week of manufacture. The product is black and gray with red accents, and the Segway label is on the rear fender. The KickScooter measures 46 inches long, 25 inches wide, and 50 inches high, and weighs approximately 72.5 pounds. Approximately 1,400 units are included in the recall.

The recalled products were sold at the following retailers: Broward Motorsport (Fort Lauderdale, Hollywood, Hobe Sound, and West Palm Beach, Florida); Mad Dog Cycles (Orem, Utah); NYC Bike and Scooter (New York); Scooter Mutter (Belmont, Massachusetts); and Urban Motion (Culver City, California). They were also sold online at Amazon.com, BestBuy.com, store.segway.com, Indiegogo.com (Longham Tech Co. Limited), and eBay (SupTech). The products were sold from October 2022 through June 2024 for approximately $2,000. The KickScooters were manufactured in China.

3. Hazard Information
The hazard identified in the recall notice is that the front fork of the recalled KickScooters can break. This condition poses fall and injury hazards to the rider. As of the recall date, the firm has received 31 reports of broken front forks. Among those reports, six involved injuries, including a fracture, cuts, scrapes, bruises, and shoulder pain.

4. Consumer Action Required
Consumers should immediately stop using the recalled KickScooters. Consumers should then contact Segway to arrange for a free repair. Segway is contacting all known purchasers directly. No other consumer actions are specified in the recall notice.

5. Official Remedy
The official remedy is a free repair. Segway will direct consumers to a local store for the repair (where available) or provide a pre-paid shipping label to ship the product to a national service center for repair. The remedy option is listed as “Repair.”

6. Contact Information
Consumers may contact Segway for more information by:
– Telephone: Toll-free at 866-473-4929, available from 5:30 a.m. to 5 p.m. PT, Monday through Friday.
– Email: recall@segway.com
– Online: https://service.segway.com/recall
– Website: www.segway.com, then click on “Recall Center” at the bottom of the page.

Not specified in the recall notice: Any information regarding refunds, replacements, or alternative remedies beyond the free repair described.

Recall Timeline

  • **November 21, 2024** – Recall announced by CPSC (Source)
  • **Current** – Consumers advised to stop using product
  • **Ongoing** – Refund or replacement available

Frequently Asked Questions

Q: How do I identify the recalled Segway Ninebot P100 KickScooters?

A: Check the model and serial number on your product against the official recall notice (#10096).

Q: What should I do if I own the recalled Segway Ninebot P100 KickScooters?

A: The recall notice advises consumers to stop using the product and follow the recall instructions.

Q: How do I get a refund or replacement for the recalled Segway Ninebot P100 KickScooters?

A: Contact the manufacturer using the information in the recall notice.

Related Recalls (Click to expand)

Disclaimer: Information on this page is summarized from official recall notices.
Reclia is a recall information database and does not conduct product testing, safety certification,
or independent investigations.

Consumers should refer to the original recall notice
for complete details and official instructions.




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