High Bay LED light fixtures Recall

Published by Reclia Safety Desk | July 19, 2026

Recall Information Record
Database Entry ID: 10101
Recall Number: 25058
Date of Record: 2024-12-05

1. Recall Summary
NetZero USA Holdings Inc., of Alpharetta, Georgia, is recalling approximately 13,000 High-bay LED light fixtures. The recall was initiated due to a fire hazard associated with the plastic pins inside the fixture. The recall notice was published on December 5, 2024. The firm has received seven reports of loose LED boards burning. No injuries have been reported.

2. Affected Products
The recall involves High-bay LED light fixtures sold in white, typically used in commercial settings such as warehouses and facilities with high ceilings. The fixtures include Linear High Bay fixtures with 110, 160, 220, and 320 watts. The following model numbers are included in this recall:
– NZ 9110.3, NZ 9110.4, NZ-9110.5
– NZ 9160.3, 9160.4
– NZ 9220.3, NZ 9220.4, NZ 9220.5
– NZ 9321.3, NZ9321.3, NZ 9321.4, NZ 9321.5

The model name and number can be found on a label on the back of the recalled fixtures. The products were sold by NetZero USA, Citory Solutions, and Red Sail Developments, and through other commercial distributors from August 2018 through October 2024 for between $100 and $415. The fixtures were manufactured in China.

3. Hazard Information
The plastic pins securing the LED light fixture can degrade, allowing the electrically charged LED board to come loose and contact items nearby that can catch fire, posing a fire hazard. The firm has received seven reports of loose LED boards burning. No injuries have been reported.

4. Consumer Action Required
Consumers should immediately stop using the High Bay LED light fixture that shows any sign of a loose LED board or discoloration of the lens and turn the circuit off. Customers can contact NetZero USA to schedule a free inspection and on-site repair to replace the plastic pins or replace the LED board. NetZero is contacting all known purchasers.

5. Official Remedy
The official remedy is a free inspection and on-site repair. The repair involves replacing the plastic pins or replacing the LED board. The remedy options listed in the recall notice are Repair and Replace.

6. Contact Information
Consumers may contact NetZero USA toll-free at 888-326-2220 from 9 a.m. to 5 p.m. ET, Monday through Friday. Consumers may also email the firm at recall@netzero-usa.com, or visit the recall website at https://netzero-usa.com/recall. Alternatively, consumers can visit http://www.netzero-usa.com and click on “Recalls” in the middle of the page for more information.

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