Published by Reclia Safety Desk | July 17, 2026
📌 EU Safety Gate Recall Notice
Product: Passenger car
Brand: CITROEN
Country: France
Hazards: Chemical Risk, Fire Hazard, Electric Shock Hazard, Non-Compliance
What to do: Stop using this product. Follow the recall instructions for refund or replacement.
Case #SR/01382/26 |
View original notice →
Recall Summary
| Product | Passenger car |
| Brand | CITROEN |
| Country | France |
| Case Number | SR/01382/26 |
| Hazard | Chemical Risk, Fire Hazard, Electric Shock Hazard, Non-Compliance |
| Source | 🇪🇺 EU Safety Gate |
Recall Information Record – EU Safety Gate Database
Case Number: SR/01382/26
Date of Entry: 27/04/2026
Notifying Country: France
Country of Origin: France
Category: Motor vehicles
Product Type: Passenger car
Brand: CITROËN
Model Names: C3 Aircross V3, C5 Aircross V2
Company Recall Code: GZ3
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1. Recall Summary
The manufacturer, CITROËN, has initiated a voluntary recall of certain passenger cars due to a defect identified in the engine control unit (inverter) of vehicles equipped with an electrified dual-clutch transmission (e-DCT). The recall applies to specific vehicles produced in March 2026. The recall was notified by France and published on the EU Safety Gate system on 27/04/2026. The measure is a recall of the product from end users.
2. Affected Products
The recall affects the following vehicle models and production ranges:
– CITROËN C3 Aircross V3
– Production dates: 19/03/2026 to 20/03/2026
– Vehicle Identification Numbers (VIN): VR7KAHPY8TL023431 to VR7KAHPY8TL023896
– CITROËN C5 Aircross V2
– Production date: 20/03/2026
– Vehicle Identification Numbers (VIN): VR7CGHPY5TT083038 to VR7CGHPY6TT083646
The specific model type numbers are: e2*2018/858*00035*11, e2*2018/858*00064*13, and g11*2018/858*00524*07. Batch numbers and barcodes are not specified in the recall notice.
3. Hazard Information
The recall notice identifies the risk type as Fire. The specific danger is described as follows:
Due to a defect in the engine control unit (inverter) in vehicles equipped with electrified dual-clutch transmission (e-DCT), metal soldering residues may pass into the unit. This can cause internal electric short circuits, which can lead to continuous power supply and overheating due to a blocked relay, and cause a fire.
The product does not comply with the Regulation on the approval and market surveillance of motor vehicles and their trailers, and of systems, components and separate technical units intended for such vehicles.
The risk level is classified as Serious risk by the notifying authority.
4. Consumer Action Required
The recall notice instructs that the measure is a recall of the product from end users. Consumers who own one of the affected vehicles (identified by the VIN ranges listed above) should take the following actions as directed by the manufacturer:
– Contact an authorized CITROËN dealer or service center to arrange for the necessary inspection and repair.
– Follow the instructions provided by the manufacturer regarding the recall campaign (company recall code GZ3).
The exact instructions for consumers are not further detailed in the recall notice beyond the recall measure itself.
5. Official Remedy
The official remedy, as stated in the recall notice, is a recall of the product from end users. The type of economic operator taking the notified measure is the manufacturer. The date of entry into force of the measure is 27/04/2026.
The specific remedy (e.g., inspection, repair, or replacement of the engine control unit) is not explicitly described in the source data. Consumers should contact their dealer for details on the corrective action to be performed.
6. Contact Information
The recall notice does not provide a specific consumer contact telephone number, email address, or website URL for the recall. The official recall reference is the EU Safety Gate alert (Case Number SR/01382/26) and the manufacturer’s internal recall code GZ3.
Consumers are advised to contact their local authorized CITROËN dealer or the CITROËN customer service department for further information regarding this recall. The manufacturer is based in France.
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Disclaimer: This record is compiled exclusively from the EU Safety Gate data provided. Any information not present in the source data is noted as not specified. No independent testing, analysis, or opinion has been added.
Recall Timeline
- **Current** – Recall announced via EU Safety Gate
- **Ongoing** – Consumers advised to stop using product
- **Ongoing** – Refund or replacement available from manufacturer
Frequently Asked Questions
Q: How do I identify the recalled Passenger car?
A: Check the product label and packaging against the official EU Safety Gate recall notice (Case #SR/01382/26).
Q: What should I do if I own the recalled Passenger car?
A: The recall notice advises consumers to stop using the product immediately and follow the recall instructions.
Q: How do I get a refund or replacement for the recalled Passenger car?
A: Contact the manufacturer or retailer using the information in the recall notice.
Q: What are the health risks from this chemical hazard?
A: The recall notice identifies specific chemicals of concern. Contact a healthcare provider if you have health concerns.
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Disclaimer: Information on this page is summarized from official EU Safety Gate recall notices.
Reclia is a recall information database and does not conduct product testing, safety certification,
or independent investigations.
Consumers should refer to the original EU Safety Gate notice
for complete details and official instructions.