Wireless earphones Recall – EU Safety Gate

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Published by Reclia Safety Desk | July 17, 2026

📌 EU Safety Gate Recall Notice

Product: Wireless earphones

Brand: hoco.

Country: Hungary

Hazards: Fire Hazard, Electric Shock Hazard, Non-Compliance

What to do: Stop using this product. Follow the recall instructions for refund or replacement.

🇪🇺 Official EU Safety Gate Recall Notice
Case #OR/00052/26 |
View original notice →

Recall Summary

Product Wireless earphones
Brand hoco.
Country Hungary
Case Number OR/00052/26
Hazard Fire Hazard, Electric Shock Hazard, Non-Compliance
Source 🇪🇺 EU Safety Gate

Recall Information Record – Reclia Database
Case Number: OR/00052/26
Notifying Country: Hungary
Date of Entry into Force: 02/04/2025

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1. Recall Summary

The notifying authority in Hungary has issued a recall for wireless earphones sold under the brand “hoco.” The product is identified as the “CRYSTAL TWS HEADSET; Smart true wireless BT headset purple,” model number EQ3. The recall was initiated because the battery management system in the product lacks a cell temperature monitoring device. This deficiency can cause the product to overheat, posing a burn risk to the user. The product does not comply with the General Product Safety Regulation nor with the European standard EN 62368-1. The recall measures include withdrawal of the product from the market and a ban on its marketing, effective 02/04/2025.

2. Affected Products

– Product: Wireless earphones
– Brand: hoco.
– Name: CRYSTAL TWS HEADSET; Smart true wireless BT headset purple
– Type/Model Number: EQ3
– Barcode: 6931474798589
– Batch Number: Not specified in the recall notice.
– Production Dates: Not specified in the recall notice.
– Country of Origin: People’s Republic of China
– Category: Electrical appliances and equipment

3. Hazard Information

The recall notice identifies the risk type as “Burns.” The specific danger is that the battery management system lacks a cell temperature monitoring device. As a result, the product can overheat and cause burns to the user. The product does not comply with the General Product Safety Regulation nor with the European standard EN 62368-1. No other hazards, such as fire or electric shock, are explicitly stated in the source data.

4. Consumer Action Required

The recall notice does not provide specific instructions for consumers regarding what they should do with the product. However, the official measures ordered by the notifying authority include:
– Withdrawal of the product from the market.
– A ban on the marketing of the product and any accompanying measures.

Consumers who have purchased this product are advised to stop using it immediately and to contact the distributor or retailer for further guidance. No recall website or consumer hotline is specified in the source data.

5. Official Remedy

The official remedy, as ordered by the notifying authority in Hungary, consists of the following measures directed at the distributor:
– Withdrawal of the product from the market – effective 02/04/2025.
– Ban on the marketing of the product and any accompanying measures – effective 02/04/2025.

The recall notice does not specify whether a refund, replacement, or repair is offered to consumers. No company recall code is provided.

6. Contact Information

– Notifying Country: Hungary
– Case Number: OR/00052/26
– EU Safety Gate Reference: https://ec.europa.eu/safety-gate-alerts/screen/webReport/alertDetail/10098640
– Company Recall Code: Not specified in the recall notice.
– Consumer Contact: Not specified in the recall notice.

Images of the product are available at the following URLs (as provided in the source data):
– https://ec.europa.eu/safety-gate-alerts/public/api/notification/image/11006779
– https://ec.europa.eu/safety-gate-alerts/public/api/notification/image/11006780
– https://ec.europa.eu/safety-gate-alerts/public/api/notification/image/11006781
– https://ec.europa.eu/safety-gate-alerts/public/api/notification/image/11006782
– https://ec.europa.eu/safety-gate-alerts/public/api/notification/image/11006783

Note: This record is based solely on the EU Safety Gate data provided. Any information not explicitly stated in the source data is marked as “Not specified in the recall notice.”

Recall Timeline

  • **Current** – Recall announced via EU Safety Gate
  • **Ongoing** – Consumers advised to stop using product
  • **Ongoing** – Refund or replacement available from manufacturer

Frequently Asked Questions

Q: How do I identify the recalled Wireless earphones?

A: Check the product label and packaging against the official EU Safety Gate recall notice (Case #OR/00052/26).

Q: What should I do if I own the recalled Wireless earphones?

A: The recall notice advises consumers to stop using the product immediately and follow the recall instructions.

Q: How do I get a refund or replacement for the recalled Wireless earphones?

A: Contact the manufacturer or retailer using the information in the recall notice.

Related EU Recalls (Click to expand)

Disclaimer: Information on this page is summarized from official EU Safety Gate recall notices.
Reclia is a recall information database and does not conduct product testing, safety certification,
or independent investigations.

Consumers should refer to the original EU Safety Gate notice
for complete details and official instructions.




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