MAG Battery Packs Recall

Published by Reclia Safety Desk | July 16, 2026

Here is the factual recall information record based solely on the provided source data.

Recall Summary
This recall involves the Quad Lock MAG Battery Pack wireless portable charger. The recall was published on November 7, 2024, under Recall Number 25035. The product is a wireless portable charger equipped with chargeable lithium-ion batteries. The power banks were sold in black and measure three inches long and two inches wide. The brand name “Quad Lock” is stamped in the plastic on the front of the unit, and the model number is stamped on the back. The product was imported by Annex Products Pty Ltd., dba Quad Lock, of Australia, and manufactured in China.

Affected Products
The affected product is the Quad Lock MAG Battery Pack. Approximately 13,700 units were sold in the United States, and an additional 1,580 units were sold in Canada. The products were sold online at www.quadlockcase.com and www.amazon.com, as well as through various third-party sellers worldwide. The sale period was from April 2023 through September 2024, with a retail price between $60 and $80.

Hazard Information
The battery pack in the chargers can overheat, posing a fire hazard. Quad Lock has received 39 reports of incidents in the United States, including three reports of fire and 36 reports of smoking, melting, cracking, or swelling. These incidents resulted in two reports of property damage. Internationally, Quad Lock has received 170 reports of incidents, including four reports of fire and 166 reports of smoking, melting, cracking, or swelling, resulting in one report of property damage.

Consumer Action Required
Consumers should immediately stop using the recalled battery packs and remove them from the charger. Consumers should then contact Quad Lock for a full refund of the purchase price or a store credit. Consumers should visit www.quadlockcase.net/recall to participate in the recall. The recall notice specifies that recalled lithium-ion batteries should be disposed of in accordance with any local and state ordinances, following the procedures established by your municipal recycling center for damaged, defective, or recalled lithium batteries. These potentially hazardous batteries must be handled differently than other batteries. Consumers are instructed not to throw this recalled battery in the trash and not to deposit this recalled battery in used battery recycling boxes found at various retail and home improvement stores.

Official Remedy
The official remedy is a full refund of the purchase price or a store credit.

Contact Information
Consumers may contact Quad Lock toll-free at 833-362-9855 from 9 a.m. to 4 p.m. PT, Monday through Friday. Consumers may also email the company at recall@quadlock.com.au. Additional information is available online at quadlockcase.net/recall or at www.quadlockcase.com by clicking on “Recall” at the bottom of the page.

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