woom bicycles OFF 5, OFF AIR 5, OFF 6, OFF AIR 6, and ORIGINAL 6 Recal

Published by Reclia Safety Desk | July 16, 2026

Recall Information Record
Database Entry ID: 10091
Recall Number: 25043
Date of Record: 2024-11-14

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1. Recall Summary
This recall involves specific models of woom children’s bicycles. The recall was initiated by woom Bikes USA, LLC, of Austin, Texas. The affected bicycles were manufactured in Cambodia and sold online exclusively at www.woom.com in the United States from September 2016 through October 2020. The retail price of the bicycles ranged between $500 and $900. Approximately 2,500 units are affected by this recall.

2. Affected Products
The recall includes the following models:
– ORIGINAL 6 bicycles from model years 2016 to 2020.
– OFF 5 & OFF AIR 5 bicycles from model years 2019 to 2020.
– OFF 6 & OFF AIR 6 bicycles from model years 2019 to 2020.

The bicycles are designed for children between 10 and 14 years old. The brand name “woom” is displayed on the sides of the downtube in white letters and is also visible on the front of the headtube. Specific color and wheel size details are as follows:
– ORIGINAL 6: Sold in red, green, blue, purple, and yellow colors. The recalled model has 26-inch wheels.
– OFF 5: Black frame with a silver carbon front fork, 24-inch wheels.
– OFF 6: Black frame with a silver carbon front fork, 26-inch wheels.
– OFF AIR 5: Black frame with a silver suspension front fork, 24-inch wheels.
– OFF AIR 6: Black frame with a silver suspension front fork, 26-inch wheels.

A visual identifier for the recalled cranks is that there is no space between the well with the woom logo and the pedal thread.

3. Hazard Information
The hazard associated with these bicycles is that the crank can break due to fatigue fractures. If the crank breaks, the rider can lose control, posing fall and crash hazards. The firm has received five reports of the crank breaking, including one report of an injury to a child.

4. Consumer Action Required
Consumers should immediately stop using the recalled bicycles. Consumers should contact woom Bikes USA for instructions on how to get a free replacement crankset. Consumers can use the online crank checker tool found at woom.com to determine if their bicycle is affected by the recall. All known purchasers are being contacted directly by woom.

5. Official Remedy
The official remedy is a free replacement crankset. Consumers with affected cranksets will be sent a free replacement that must be installed by a bike repair technician at their preferred bike shop. Reimbursement in the way of a check will be issued for the consumer’s crank replacement expense upon submission of the repair receipt.

6. Contact Information
– Phone: woom Bikes USA toll-free at 855-966-6872 from 8 a.m. to 5 p.m. CT, Monday through Friday.
– Email: productsafetyUS@woom.com
– Online:
– Recall information and crank checker tool: https://faq.us.woombikes.com/category/88-recall-notice
– General website: www.woom.com/en_US/ (click on “Safety and Recalls” at the bottom of the page to register for the recall using the online crank checker tool).

Frequently Asked Questions

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