Heckler 9 Electric Bicycles Recall

Published by Reclia Safety Desk | July 15, 2026

Recall Information Record
Database Entry ID: 10254
Recall Number: 25244
Date Published: May 1, 2025

1. Recall Summary
Santa Cruz Bicycles LLC, of Santa Cruz, California, is recalling its Heckler 9 Electric Bicycles. The recall involves approximately 2,850 units in the United States and an additional 550 units sold in Canada. The recall was initiated due to a fire hazard associated with the bicycle’s lithium-ion battery. The firm has received three reports of fires, including some property damage. No injuries have been reported.

2. Affected Products
The recalled product is the Santa Cruz Bicycles Heckler 9 Electric Bicycle. The bicycles are sold with a 720W lithium-ion battery that sits inside a black case under the frame. “SANTA CRUZ” is printed on the sides of the downtube of the bicycle frame. “Heckler” is printed on the top tube of the frame and on the inside of the left chainstay. The bikes were sold in various colors, including Gloss Avocado Green and Maritime Gray. The bicycles were sold at Santa Cruz dealers nationwide from October 2021 through January 2025 for between $8,750 and $13,900. The manufacturer country is the United States.

3. Hazard Information
The recalled electric bicycle’s lithium-ion battery can overheat, posing a fire hazard. The firm has received three reports of fires, including some property damage. No injuries have been reported.

4. Consumer Action Required
Consumers should immediately stop using the recalled electric bicycles, disconnect the battery from the bike and charger, and visit the manufacturer’s website at https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery to determine if their bicycle is affected. If the battery is involved in this recall, consumers will be required to write “Recalled” on the involved affected battery and upload a photograph of it to the same website. These consumers should then dispose of the battery in accordance with local and state regulations following registration.

Important disposal instructions from the recall notice: Do not throw this recalled lithium-ion battery or device in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact them ahead of time and ask whether they accept recalled lithium-ion batteries. If they don’t, contact your municipality for further guidance.

5. Official Remedy
The official remedy is a free replacement battery. Consumers who determine their bicycle is affected should register for a free replacement battery to be sent to them. After registration and uploading the required photograph, consumers should dispose of the affected battery in accordance with local and state regulations.

6. Contact Information
Consumers may contact Santa Cruz Bicycles toll-free at 833-944-8335 from 9 a.m. to 5 p.m. PT Monday through Friday. Consumers may also visit the manufacturer’s website at https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery or www.santacruzbicycles.com and click on “Product Recalls” at the bottom of the page for more information.

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