Anker PowerCore 10000 power banks (model A1263 only) Recall

Published by Reclia Safety Desk | July 15, 2026

Recall Information Record
Database Entry ID: 10311
Recall Number: 25338
Date Published: June 12, 2025

1. Recall Summary
This recall involves Anker PowerCore 10000 power banks. The recall was initiated by the manufacturer, Anker Innovations Limited, of China. The recall notice was published by the U.S. Consumer Product Safety Commission (CPSC) on June 12, 2025. The recall is due to the lithium-ion battery in the power bank being able to overheat, posing fire and burn hazards to consumers.

2. Affected Products
The recalled product is the Anker PowerCore 10000 power bank with model number A1263. The brand name “Anker” is engraved on the front of the product. The model number “A1263” and the serial number “SN” are printed on the bottom of the unit. Only power banks with model number A1263 sold in the U.S. with qualifying serial numbers are included in this recall. Consumers should check their serial number at https://www.anker.com/product-recalls to determine whether their specific power bank is included.

Approximately 1,158,000 units were sold in the United States. The power banks were sold online at Anker, Amazon, Newegg, and Ebay from June 2016 through December 2022 for about $27. The manufacturer is Anker Innovations Limited, of China.

3. Hazard Information
The hazard is that the lithium-ion battery in the power bank can overheat, posing fire and burn hazards to consumers. According to the recall notice, Anker has received 19 reports of fires and explosions. This includes two reports of minor burn injuries not requiring medical attention and 11 reports of property damage totaling over $60,700.

4. Consumer Action Required
Consumers should immediately stop using the recalled power banks. Consumers must not throw the recalled lithium-ion battery or device in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries because they present a greater risk of fire. The municipal household hazardous waste (HHW) collection center may accept the recalled lithium-ion battery or device for disposal. Before taking the battery or device to a HHW collection center, consumers should contact it ahead of time and ask whether it accepts recalled lithium-ion batteries. If it does not, consumers should contact their municipality for further guidance.

5. Official Remedy
The official remedy is a free replacement power bank. Consumers should contact Anker Innovations for instructions on receiving a free replacement power bank. Consumers must visit https://www.anker.com/product-recalls to register for the recall. To receive a replacement, consumers will be required to submit a photo of their recalled power bank showing the model number, serial number, their name, the date of the photograph, and the word “recalled” written on the power bank in permanent marker. A purchase receipt will be requested but will not be required to participate in the recall. Consumers will also be required to confirm disposal of the power bank in accordance with applicable laws and regulations before receiving a replacement.

6. Contact Information
Consumers may contact Anker toll-free at 800-988-7973 from 6 a.m. to 5 p.m. PT Monday through Friday. Consumers may also email support@anker.com, or visit the online contact page at https://support.anker.com/s/emailcontactus. A Live Chat function is available at https://support.anker.com/s/contact-us. For more information, consumers can go to https://www.anker.com/product-recalls or visit www.anker.com and click on “Product Recalls” at the top of the page.

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