Werner 20′ and 24′ Multi-Max Pro Multi-Purpose Ladders Recall

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Published by Reclia Safety Desk | July 15, 2026

📌 Recall Notice

Product: Werner 20′ and 24′ Multi-Max Pro Multi-Purpose Ladders

Brand: Werner

Hazards: Fall Hazard, Laceration Hazard

What to do: Stop using this product. Follow the recall instructions for refund or replacement.

Official US CPSC Recall Notice
Recall #10381 |
View original notice →

Recall Summary

Product Werner 20′ and 24′ Multi-Max Pro Multi-Purpose Ladders
Brand Werner
Category Consumer Goods
Recall Number 10381
Hazard Fall Hazard, Laceration Hazard
Units Affected Not specified
Recall Date August 14, 2025
Remedy Contact manufacturer
Country 🇺🇸 United States

Recall Information Record
Database: Consumer Safety Database
Record Type: Factual Recall Notice
Source: CPSC Recall Notice

25431

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1. Recall Summary

On August 14, 2025, Werner Co., of Itasca, Illinois, in cooperation with the U.S. Consumer Product Safety Commission (CPSC), announced a recall of approximately 122,250 units of the Werner 20-foot and 24-foot Multi-Max Pro multi-purpose ladders. The recall was initiated due to a reported defect in the ladders’ locking mechanism. The firm has received 18 reports of falls involving these ladders, including 14 reports of injuries. Reported injuries include bruising, lacerations, head injuries, and fractures to the wrist, leg, and ribs. The ladders were manufactured in China.

2. Affected Products

The recall involves the following specific products:

– Product Name: Werner 20′ and 24′ Multi-Max Pro Multi-Purpose Ladder
– Model Numbers: ALMP-20IAA (20-foot) and ALMP-24IAA (24-foot)
– UPC Codes: 051751143171 (20-foot) and 051751143188 (24-foot)
– Appearance: The ladders are silver with a blue top and a blue label on the side rail. The label features an oval containing the word “Werner” next to the words “MULTI MAX PRO,” along with the size and model number. The ladders also have a long black rope attached to the back section.
– Units Affected: Approximately 122,250 units.
– Retail Sale Locations and Dates: The recalled ladders were sold at Home Depot stores nationwide and online at HomeDepot.com from November 2021 through February 2024.
– Retail Price: The average retail price for these ladders was between $200 and $281.

3. Hazard Information

The hazard associated with this product is a mechanical defect. The ladders’ locking mechanism can jam and fail to fully lock into place. This condition poses a fall hazard to the user. As of the date of the recall notice, Werner Co. has received 18 reports of falls involving these ladders. Of those 18 reports, 14 involved injuries. The specific injuries reported include bruising, lacerations, head injuries, and fractures to the wrist, leg, and ribs.

4. Consumer Action Required

Consumers who own a recalled Werner 20-foot or 24-foot Multi-Max Pro multi-purpose ladder are instructed to take the following actions immediately:

1. Stop Use: Immediately stop using the recalled ladder.
2. Contact Werner: Contact Werner to initiate the recall process and receive a full refund.
3. Register Online: Consumers must register at the official recall website (http://www.wernerco.com/recalls) to receive specific instructions on how to properly dispose of the recalled ladder.
4. Disposal: Follow the disposal instructions provided by Werner. The consumer is responsible for disposing of the ladder as directed.
5. Receive Refund: Once Werner confirms that the disposal of the recalled ladder is complete, the company will issue a full refund in the form of a check.

5. Official Remedy

The official remedy for this recall is a full refund. Consumers who complete the registration and disposal process as instructed by Werner will receive a full refund via check. No other remedy options (such as repair or replacement) are specified in the recall notice.

6. Contact Information

Consumers seeking more information or wishing to initiate the recall process should use the following contact methods:

– Phone: Werner toll-free at 888-624-1907, available from 8:30 a.m. to 6 p.m. ET, Monday through Friday.
– Email: ladder@realtimeresults.net
– Recall Website: http://www.wernerco.com/recalls
– Company Website: www.wernerco.com (Click on “Recalls” at the bottom of the page for more information).

Recall Timeline

  • **August 14, 2025** – Recall announced by CPSC (Source)
  • **Current** – Consumers advised to stop using product
  • **Ongoing** – Refund or replacement available

Frequently Asked Questions

Q: How do I identify the recalled Werner 20′ and 24′ Multi-Max Pro Multi-Purpose Ladders?

A: Check the model and serial number on your product against the official recall notice (#10381).

Q: What should I do if I own the recalled Werner 20′ and 24′ Multi-Max Pro Multi-Purpose Ladders?

A: The recall notice advises consumers to stop using the product and follow the recall instructions.

Q: How do I get a refund or replacement for the recalled Werner 20′ and 24′ Multi-Max Pro Multi-Purpose Ladders?

A: Contact the manufacturer using the information in the recall notice.

Related Recalls (Click to expand)

Disclaimer: Information on this page is summarized from official recall notices.
Reclia is a recall information database and does not conduct product testing, safety certification,
or independent investigations.

Consumers should refer to the original recall notice
for complete details and official instructions.




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