CX Series Combi Boiler Recall

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Published by Reclia Safety Desk | July 15, 2026

📌 Recall Notice

Product: CX Series Combi Boiler

Brand: Unknown

Hazards: Burn Hazard

What to do: Stop using this product. Follow the recall instructions for refund or replacement.

Official US CPSC Recall Notice
Recall #10388 |
View original notice →

Recall Summary

Product CX Series Combi Boiler
Brand Unknown
Category Consumer Goods
Recall Number 10388
Hazard Burn Hazard
Units Affected Not specified
Recall Date August 21, 2025
Remedy Contact manufacturer
Country 🇺🇸 United States

Recall Information Record
Database: Reclia Consumer Safety Database
Recall ID: 10388
Recall Number: 25441
Date Published: 2025-08-21

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1. Recall Summary

IBC Technologies USA Inc., of Lawnside, New Jersey, is recalling CX Series Combi Boilers. The recall involves single, compact residential gas boilers that provide both central heating and hot water on demand. The boilers are rectangular metal boxes with a control panel on the front and a red IBC label in the top left corner. The recall was published on August 21, 2025. The firm has received five reports of the hot water temperature fluctuating while in use. No injuries have been reported. About 1,100 units were sold in the United States, and about 880 were sold in Canada.

2. Affected Products

The recall includes only CX-199 and CX-150 models with specific serial numbers. The model number is located on the upper left corner of the touch screen on the front of the unit. The model and serial numbers are found on the rating plate located on the inside of the unit in the upper left corner, with the serial number outlined in rectangular boxes.

Affected models and serial numbers:

CX Series boilers manufactured between April 2023 and April 2024:
– Model 010-130A1 / CX 199-NG: Serial numbers ICGFSW1-0199-230400064 through ICGFSW1-0199-240300821
– Model 010-131A1 / CX 199-LP: Serial numbers ICGFSW1-0199-230700336 through ICGFSW1-0199-240400827
– Model 010-132A1 / CX 150-NG: Serial numbers ICGFSW1-0150-230500056 through ICGFSW1-0150-240400582
– Model 010-133A1 / CX 150-LP: Serial numbers ICGFSW1-0150-230700192 through ICGFSW1-0150-240400583

CX Series boilers manufactured between June 2024 and April 2025:
– Model 010-130A1 / CX 199-NG: Serial numbers I262400165 through I162500429
– Model 010-131A1 / CX 199-LP: Serial numbers I262400137 through I162500430
– Model 010-132A1 / CX 150-NG: Serial numbers I292400198 through I102500001
– Model 010-133A1 / CX 150-LP: Serial numbers I442400415 through I022500103

The recalled boilers were sold at home improvement distributors nationwide from May 2023 through June 2025 for between $4,700 and $5,100. The manufacturer is located in Canada.

3. Hazard Information

A combi (or combination) boiler is a type of gas boiler that provides both a home’s hot water and central heating. The hot water can exceed the temperature set on the control panel, posing a burn hazard to users.

4. Consumer Action Required

Consumers can continue to use the recalled boilers for central heating. Consumers should contact IBC to schedule a free in-home repair by an authorized technician, who will install a mixing valve, if needed.

5. Official Remedy

The official remedy is a repair. Consumers are to contact IBC to schedule a free in-home repair by an authorized technician, who will install a mixing valve, if needed.

6. Contact Information

Consumers may contact IBC toll free at 844-432-8422 from 8 a.m. to 4:30 p.m. ET Monday through Friday, by email at sales@ibcboiler.com, or online at www.ibcboiler.com/recalls or https://www.ibcboiler.com/ and click on “Recall” located at the bottom of the webpage.

Recall Timeline

  • **August 21, 2025** – Recall announced by CPSC (Source)
  • **Current** – Consumers advised to stop using product
  • **Ongoing** – Refund or replacement available

Frequently Asked Questions

Q: How do I identify the recalled CX Series Combi Boiler?

A: Check the model and serial number on your product against the official recall notice (#10388).

Q: What should I do if I own the recalled CX Series Combi Boiler?

A: The recall notice advises consumers to stop using the product and follow the recall instructions.

Q: How do I get a refund or replacement for the recalled CX Series Combi Boiler?

A: Contact the manufacturer using the information in the recall notice.

Related Recalls (Click to expand)

Disclaimer: Information on this page is summarized from official recall notices.
Reclia is a recall information database and does not conduct product testing, safety certification,
or independent investigations.

Consumers should refer to the original recall notice
for complete details and official instructions.




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